Calibration & Field Service Leader

Abbott Laboratories; Illinois; On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott Park, IL-based role leading a team of calibration and field service technicians responsible for calibration, maintenance, repair, and measurement assurance across analytical instruments, pipettes, and field instrumentation in manufacturing, laboratories, utilities, facilities, and research environments.

You will coordinate resources, provide technical leadership, and focus on customer support, compliance, and continuous improvement, ensuring traceability and adherence to quality systems

Qualifications

• Associate degree in Engineering, Electronics Technology, Physical Sciences, Chemistry, Metrology, Instrumentation Technology, or related discipline; or equivalent combination of education and relevant experience.
• Minimum 5 years of experience in metrology, calibration, instrumentation, analytical services, field service, or related technical operations.
• Minimum 2 years of demonstrated leadership experience through direct supervision, team leadership, project leadership, or technical leadership responsibilities.
• Strong knowledge of calibration principles, measurement science, uncertainty analysis, traceability requirements, and instrumentation systems.
• Experience operating within regulated environments including medical device, diagnostics, pharmaceutical, life sciences, or manufacturing industries.

Responsibilities

• Lead, coach, mentor, and develop a team of calibration and field service technicians.
• Establish work priorities and assign resources to ensure customer commitments and service levels.
• Monitor team performance, workload distribution, productivity, and quality metrics.
• Support hiring, onboarding, training, and performance management.
• Foster a culture of accountability, customer service, technical excellence and continuous improvement.

Skills

Leadership

Metrology

Calibration

Troubleshooting

Communication

Education

Associate degree in Engineering or related technical discipline

Bachelor's degree (preferred)

Tools

Maximo

Job description

Abbott Park, IL-based role leading a team of calibration and field service technicians responsible for calibration, maintenance, repair, and measurement assurance across analytical instruments, pipettes, and field instrumentation in manufacturing, laboratories, utilities, facilities, and research environments.

You will coordinate resources, provide technical leadership, and focus on customer support, compliance, and continuous improvement, ensuring traceability and adherence to quality systems