Calibration Supervisor

Abbott Laboratories

Northern (KY)

Hybrid

USD 78,000 - 156,000

Full time

8 days ago

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Benefits offered by this job

Health coverage assistance

Tuition reimbursement

Competitive retirement plan

Education assistance (FreeU)

Standard work shift

Travel 5%

Job summary

Abbott Laboratories is seeking a seasoned Calibration and Field Services Leader to direct a team of technicians across Abbott Park and Des Plaines facilities. You will ensure calibration, maintenance, and qualification activities meet quality and regulatory standards, while guiding performance metrics and continuous improvement initiatives.

The role requires 5+ years in metrology and leadership experience in regulated settings, with a strong background in calibration principles, traceability,

Qualifications

Minimum 5 years in metrology, calibration, instrumentation, analytical services, field service, or related technical operations.
Minimum 2 years of direct supervision or leadership responsibilities.
Strong knowledge of calibration principles, measurement science, uncertainty analysis, traceability, and instrumentation systems.
Experience in regulated environments (medical device, diagnostics, pharma, life sciences, or manufacturing).

Responsibilities

Lead and mentor a team of calibration and field service technicians supporting Abbott Park and Des Plaines operations.
Set work priorities and allocate resources to meet customer commitments and business objectives.
Monitor team performance, workload, productivity, safety, and quality metrics; drive continuous improvement.
Support hiring, onboarding, training, performance management, and succession planning.
Direct calibration, maintenance, troubleshooting, repair, and qualification activities for analytical, laboratory, manufacturing, and facility instrumentation.
Manage calibration records, deviations, investigations, and CAPA related to metrology.
Build strong relationships with internal customers, vendors, quality, engineering, and manufacturing teams.
Provide technical and compliance guidance on instrument selection, measurement systems, and calibration practices.
Lead Lean and Operational Excellence initiatives and adoption of new technologies in calibration processes.

Skills

Team leadership

Calibration expertise

Metrology knowledge

Regulated environments

Data analysis & troubleshooting

Maximo or equivalent

Education

Associate degree in Engineering or related technical discipline

Bachelor's degree preferred

Tools

Maximo

Job description

JOB DESCRIPTION: Working at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

The Opportunity

This position works out of our Abbott Park, IL location within the GES Global Engineering Services division.

What You’ll Work On:

Team Leadership and Operations Lead, coach, mentor, and develop a team of calibration and field service technicians supporting Abbott Park and Des Plaines operations.
Establish work priorities and assign resources to ensure customer commitments, service levels, and business objectives are achieved.
Monitor team performance, workload distribution, productivity, technical competency, safety performance, and quality metrics.
Support hiring, onboarding, training, performance management, succession planning, and employee development activities.
Foster a culture of accountability, customer service, technical excellence, and continuous improvement.

Calibration and Field Services

Direct calibration, maintenance, troubleshooting, repair, and qualification activities for analytical, laboratory, manufacturing, utility, and facility instrumentation.
Ensure the execution of calibration services supporting analytical instruments, pipettes, measurement standards, and field instrumentation.
Perform as-needed calibrations and provide technical guidance and escalation support for service, calibration, qualification, and measurement-related issues for complex instrumentation in each of the measurement disciplines.
Ensure measurement traceability through effective management of standards, reference materials, and calibration systems.
Participate in the development and implementation of calibration methods, procedures, and measurement best practices.
Review and approve calibration records, and support investigations involving out-of-tolerance conditions, instrument failures, deviations, and corrective actions.

Customer and Technical Support

Build strong working relationships with internal customers, vendors, quality, engineering, manufacturing, facilities, and research organizations.
Act as the primary point of contact for calibration service delivery and customer support activities.
Provide technical and compliance consultation regarding instrument selection, measurement systems, and calibration/metrology practices.
Drive customer satisfaction through responsive service, effective communication, and continuous improvement initiatives.

Quality, Compliance, and Safety

Ensure calibration records, test records, work orders, and related documentation are completed accurately and maintained in accordance with established procedures.
Ensure compliance with applicable FDA, ISO, GMP, GLP, GxP, and Abbott quality system requirements.
Support audits, inspections, investigations, CAPA activities, and regulatory assessments.
Promote safe work practices and ensure compliance with all environmental, health, and safety requirements.

Continuous Improvement

Monitor operational metrics and identify opportunities to improve service quality, efficiency, turnaround time, and resource utilization.
Lead or participate in Lean, Operational Excellence, automation, and standardization initiatives.
Support implementation of new technologies, calibration systems, and process improvements.

Required Qualifications:

Associate degree in Engineering, Electronics Technology, Physical Sciences, Chemistry, Metrology, Instrumentation Technology, or related technical discipline; or equivalent combination of education and relevant experience.
Minimum 5 years of experience in metrology, calibration, instrumentation, analytical services, field service, or related technical operations.
Minimum 2 years of demonstrated leadership experience through direct supervision, team leadership, project leadership, or technical leadership responsibilities.
Strong knowledge of calibration principles, measurement science, uncertainty analysis, traceability requirements, and instrumentation systems.
Experience operating within regulated environments including medical device, diagnostics, pharmaceutical, life sciences, or manufacturing industries.
Ability to analyze technical data, troubleshoot complex instrumentation issues, and effectively prioritize work assignments.
Experience with enterprise computerized calibration management systems (Maximo or equivalent).
Strong communication, coaching, and customer relationship management skills.

Preferred Qualifications:

Bachelor's degree in Engineering, Physical Science, Chemistry, Electronics, Metrology, Instrumentation, or related discipline.
7+ years of calibration, metrology, analytical instrumentation, or field service experience.
Previous supervisory experience managing technical personnel.
Experience supporting analytical instrumentation calibration programs.
Experience managing pipette calibration services.
Expertise in multiple measurement disciplines including electrical, temperature, pressure, humidity, mass, dimensional, flow, analytical, and process instrumentation.
Knowledge of ISO/IEC 17025, FDA Quality System Regulations, GMP, GLP, and GxP requirements.
Experience with enterprise computerized calibration management systems (Maximo or equivalent).

Benefits:

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Work shift: Standard.
Travel: Yes, 5 % of the Time.
Medical surveillance: No.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Facilities & Maintenance DIVISION: GES Global Engineering Services LOCATION: United States > Abbott Park : AP07 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis, Work requiring repeated bending, stooping, squatting or kneeling.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

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