Cake Froster & Guest Experience Specialist Flexible Hours

nothing-bundt-cakes-careers; Chattanooga (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Cake discounts

Flexible schedules

Casual dress

Job summary

Nothing Bundt Cakes in Chattanooga seeks a detail-focused Froster and Joy Creator to frost our Signature Bundt Cakes and warmly greet guests. This full-time role runs 30–35 hours across weekdays and weekends, offering a friendly, casual work environment and cake discounts.

You will follow NbC frosting recipes, use mixers and pastry bags, manage pre-orders, and keep the display stocked and clean while delivering the sweet guest experience NbC is known for.

Responsibilities

• Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals.
• Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes.
• Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
• Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosted cake par levels.
• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs.
• Monitors inventory of frosting supplies and notifies management when replenishment is required.
• Evaluates baked and frosted cakes to ensure NbC standards are met and informs management of any quality control issues.
• Cleans, sanitizes and restocks workstation, ensures frosting supplies are sufficiently prepared for the next shift, and washes any equipment in the absence of the Dishwasher/Utility Employee.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Job description

Nothing Bundt Cakes in Chattanooga seeks a detail-focused Froster and Joy Creator to frost our Signature Bundt Cakes and warmly greet guests. This full-time role runs 30–35 hours across weekdays and weekends, offering a friendly, casual work environment and cake discounts.

You will follow NbC frosting recipes, use mixers and pastry bags, manage pre-orders, and keep the display stocked and clean while delivering the sweet guest experience NbC is known for.