Cake Decorator & Customer Experience Specialist

harps; Highland (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Harps is seeking a Cake Decorator to uphold quality and guest delight in our bakery. You will prepare, decorate and portion pastry items, ensure proper labeling, prompt service, and maintain clean, organized workstations while following safety guidelines.

Responsibilities include supporting bakery operations, merchandising displays, inventory prep, rotating stock, assisting customers, and collaborating with team members to meet daily goals and uphold Harps’ mission of quality and value.

Qualifications

• Customer service oriented with a focus on hospitality and guest satisfaction.
• Ability to work in a fast-paced retail bakery environment.
• Commitment to safety, cleanliness and food handling guidelines.
• Strong teamwork and communication with store staff.
• Reliability, punctuality and a positive attitude.

Responsibilities

• Support bakery operations including readiness, staffing, and price maintenance.
• Assure proper stocking, displays, and merchandising on sales floor.
• Follow food safety guidelines and ensure proper packaging and labeling of products.
• Assist with inventory prep, replenishment, and back-stock management.
• Provide excellent customer service and help customers while maintaining a friendly store environment.

Skills

Customer service

Hospitality

Professionalism

Conscientiousness

Problem solving

Building relationships

Safety awareness

Respect for others

Teamwork

Adaptability

Education

High school diploma or GED

Job description

Harps is seeking a Cake Decorator to uphold quality and guest delight in our bakery. You will prepare, decorate and portion pastry items, ensure proper labeling, prompt service, and maintain clean, organized workstations while following safety guidelines.

Responsibilities include supporting bakery operations, merchandising displays, inventory prep, rotating stock, assisting customers, and collaborating with team members to meet daily goals and uphold Harps’ mission of quality and value.