Cake Decorator

Southeastern Grocers; Palm Coast (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a talented Cake Decorator to join their dynamic bakery team. In this role, you will create beautifully decorated cakes, pastries, and other baked goods, ensuring that customers receive high-quality products and exceptional service. Your creativity and attention to detail will help enhance customer confidence and loyalty. This position offers a fantastic opportunity to work in a supportive and inclusive environment where your contributions are valued. If you have a passion for baking and a commitment to customer satisfaction, this is the perfect role for you!

Qualifications

• Must be 18 years of age and authorized to work in the US.
• Strong customer service and communication skills are essential.

Responsibilities

• Decorate cakes, pastries, and other bakery items to customer satisfaction.
• Ensure product availability and quality while maintaining a clean workspace.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Basic Math Knowledge

Ability to Handle Stressful Situations

Education

High School / GED

Tools

Bakery Equipment (slicer, oven, scale, etc.)

Computer Applications

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Cake Decorator

Job Purpose

Produces high quality decorated items and baked goods according to the company’s standard product offerings. Decorates cakes, pastries, cupcakes, cookies, and other bakery items. Assists in the daily operations in the bakery department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

Essential Responsibilities

1. SERVICE: 40%
   Creates an environment that enables customers to feel welcome, important, and appreciated to increase customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at-shelf product availability, freshness, quality, and value. Offers product samples, answers product questions, and assists customers in finding or suggesting products. Ensures customer requests and special orders are fulfilled. Maintains an efficient and organized method of receiving and processing customer orders. Decorates merchandise per customer request ensuring satisfaction with all products.
2. FINANCIAL: 40%
   Completes daily and weekly tasks (communications, online training, etc.). Processes/bakes merchandise according to production guidelines; proofs products to ensure quality assurance. Reviews product quality for “sell by” dates and takes necessary action. Checks production schedule to determine variety and quantity of goods to bake. Receives and unloads delivery truck and stores products in designated area. Stocks and rotates department products to ensure freshness and date control; restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost. Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
3. LEADERSHIP: 10%
   Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information. Guides and empowers the team to meet or exceed the goals. Adheres to all local, state, and federal laws, and company guidelines.
4. COMPLIANCE/SAFETY: 10%
   Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risks or issues and illegal activity, including robbery, theft, or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training.

Disclaimer
Performs other job-related duties as assigned.

Qualifications

Required Education
High School / GED

Language Requirements
English

Relevant Experience
0 - 3 years minimum

Knowledge, Skills & Abilities Required

• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Operate bakery equipment (e.g., slicer, oven, scale, knives, box cutter, and pricing gun) according to company guidelines.
• Proficient with computer applications used in effectively operating the department. Possession of Food Safety Certification or the ability to obtain the same within 180 days of placement.

Environmental Factors

Retail - Bakery: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions, and other toxins.

Travel Percent & Overnight

Occasional - No

Shift(s)

Varied shifts.

Minimum Qualifications

• Must be 18 years of age.
• Floater ONLY: Must be able to travel at least 80% of the time.
• Compliance with all Winn-Dixie policies and procedures.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred Qualifications

• High standard of integrity and reliability.
• Ability to distinguish color and contrast.

Job Tag

• Provide continuous attention to guest needs; greet, assist, and thank guests in a prompt, courteous, and friendly manner.
• Maintain products as needed to present appropriate quantity, quality, and variety in display case.
• Offer product suggestions when appropriate.
• Maintain an efficient and organized method of receiving and processing guest orders.
• Process/bake merchandise according to production guidelines; proof products to ensure quality assurance.
• Decorate merchandise per guest request ensuring satisfaction with all products.
• Receive and unload delivery truck and store products in designated area.
• Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Operate department equipment and tools.
• Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of team member theft, guest shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Floater ONLY: Travel to assigned stores to complete duties.
• Perform other job-related duties as assigned.