Cake Decorator

Southeastern Grocers; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Cake Decorator, where you will create high-quality baked goods and provide exceptional customer service. In this role, you will decorate a variety of bakery items, ensuring they meet company standards and customer requests. Your contributions will enhance customer loyalty and confidence, as you work in a supportive and inclusive environment. If you have a passion for baking and enjoy working with people, this position offers a fantastic opportunity to thrive in a dynamic bakery department. Embrace your creativity and make a difference in the lives of our customers every day!

Qualifications

• Must be 18 years of age and authorized to work in the U.S.
• Strong customer service and communication skills required.

Responsibilities

• Decorates cakes, pastries, and other bakery items to customer satisfaction.
• Maintains product quality and freshness while ensuring compliance with safety standards.

Skills

Customer Service Skills

Interpersonal Skills

Motivational Skills

Basic Math Knowledge

Ability to Handle Stressful Situations

Education

High School / GED

Tools

Bakery Equipment (slicer, oven, scale, knives)

Computer Applications

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Cake Decorator

Job Purpose

Produces high quality decorated items and baked goods according to the company’s standard product offerings. Decorates cakes, pastries, cupcakes, cookies, and other bakery items. Assists in the daily operations in the bakery department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

Essential Responsibilities

1. SERVICE (40%)

   Creates an environment that enables customers to feel welcome, important, and appreciated. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at-shelf product availability, freshness, quality, and value. Offers product samples, answers product questions, and assists customers in finding or suggesting products. Ensures customer requests and special orders are fulfilled. Maintains an efficient and organized method of receiving and processing customer orders. Decorates merchandise per customer request ensuring satisfaction with all products.

2. FINANCIAL (40%)

   Completes daily and weekly tasks (communications, online training, etc.). Processes/bakes merchandise according to production guidelines; proofs products to ensure quality assurance. Reviews product quality for “sell by” dates and takes necessary action. Checks production schedule to determine variety and quantity of goods to bake. Receives and unloads delivery truck and stores products in designated area. Stocks and rotates department products to ensure freshness and date control; restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost. Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items.

3. LEADERSHIP (10%)

   Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information. Guides and empowers the team to meet or exceed the goals. Adheres to all local, state, and federal laws, and company guidelines.

4. COMPLIANCE/SAFETY (10%)

   Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety and executes all product recalls and withdrawals in a timely manner. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education: High School / GED

Language Requirements: English, Spanish

Relevant Experience: 0 - 3 yrs minimum

Knowledge, Skills & Abilities Required

• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Operate bakery equipment (e.g., slicer, oven, scale, knives, box cutter, and pricing gun) according to company guidelines.
• Proficient with computer applications used in effectively operating the department.
• Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.

Environmental Factors

While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.

Travel Percent & Overnight: Occasional, No

Shift(s): Varied shifts.

Minimum Qualifications

• Must be 18 years of age.
• Floater ONLY: Must be able to travel at least 80% of the time.
• Compliance with all Winn-Dixie policies and procedures.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred Qualifications

• High standard of integrity and reliability.
• Ability to distinguish color and contrast.

Job Tag

• Provide continuous attention to guest needs; greet, assist, and thank guests in a prompt, courteous, and friendly manner.
• Maintain products as needed to present appropriate quantity, quality, and variety in display case.
• Offer product suggestions when appropriate.
• Maintain an efficient and organized method of receiving and processing guest orders.
• Process/bake merchandise according to production guidelines; proof products to ensure quality assurance.
• Decorate merchandise per guest request ensuring satisfaction with all products.
• Receive and unload delivery truck and store products in designated area.
• Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Operate department equipment and tools.
• Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of team member theft, guest shoplifting, unauthorized markdowns, property defacement, or any action that is illegal and/or against company policy.
• Floater ONLY: Travel to assigned stores to complete duties.
• Perform other job-related duties as assigned.