Cake Decorator

Kroger; Arvada (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Kroger is seeking a bakery team member to create an outstanding customer experience in a fast-paced store environment in Colorado. The role supports the department manager in achieving sales goals while maintaining safety and sanitation standards.

You will answer customer questions, showcase bakery items, and assist in preparing and decorating cakes and other bakery products. The position emphasizes product knowledge and friendly, efficient service.

Qualifications

• Retail or bakery experience preferred.
• Ability to answer questions and suggest products.
• Ability to handle stressful situations.
• Basic math skills.
• Effective communication with customers.

Responsibilities

• Answer questions regarding products in the department and store.
• Gain knowledge of department products and respond with suggestions.
• Prepare bakery items, including wedding cakes, using proper bakery equipment.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Observe store layout and stay current with ads and promotions.
• Follow health, safety and sanitation regulations.

Skills

Customer service

Bakery knowledge

Product knowledge

Communication skills

Math basics

Stress management

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing