Cajun Seafood Server — Guest-Experience Maestro

Smashin Crab; Leon Valley (TX); On-site; USD 17,000 - 30,000; Full time

Job summary

Smashin Crab is seeking friendly, knowledgeable, and sales-focused Restaurant Servers to provide attentive, memorable service to our dine-in guests.

Servers are responsible for guiding guests through the Smashin Crab dining experience, accurately entering orders, recommending food and beverages, delivering orders, monitoring guest satisfaction, and responding quickly to service needs. Learn and support HEBR duties, including greeting, seating, food running, and more as needed.

Qualifications

• Previous serving, restaurant, hospitality, or customer-service experience is preferred.
• Friendly, engaging, and professional communication skills.
• Strong menu-learning, sales, and guest-service abilities.
• Ability to explain detailed menu items and preparation methods confidently.
• Ability to manage multiple tables and priorities in a fast-paced environment.
• Strong attention to order accuracy, timing, cleanliness, and guest satisfaction.
• Comfortable using a point-of-sale system and handling guest payments.
• Ability to recommend and upsell food, beverages, add-ons, and retail products appropriately.
• Willingness to perform HEBR duties and support all front-of-house positions as needed.
• Dependable attendance and punctuality.
• Ability to follow recipes, procedures, checklists, labeling requirements, and manager instructions.
• Ability to communicate effectively with guests, servers, bartenders, HEBR team members, kitchen employees, and managers.
• Must obtain and maintain a valid Food Handler Certificate that meets all applicable state and local requirements.
• Must obtain and maintain a valid TABC Seller-Server Certification.
• Must meet all legal age requirements applicable to serving alcoholic beverages.

Responsibilities

• Greet each table warmly and professionally.
• Approach newly seated guests within one minute whenever reasonably possible.
• Introduce the Smashin Crab dining experience and explain the menu, ordering process, seafood boils, sauces, heat levels, add-ons, beverages, and current promotions.
• Create a welcoming, engaging, and memorable experience for every guest.
• Ask guests about food allergies or dietary concerns before submitting orders.
• Follow all company procedures for documenting and communicating allergies to the kitchen and management teams.
• Never make guarantees regarding allergens or food preparation outside of approved company guidance.
• Accurately enter guest orders, modifiers, allergies, preparation requests, and seat positions into the point-of-sale system.
• Review orders before submitting them to reduce errors and delays.
• Communicate special requests clearly to the kitchen, bar, expo, and management teams.
• Monitor the progress of guest orders and communicate delays or concerns promptly.
• Present accurate guest checks and process cash, credit card, gift card, and other approved payments.
• Maintain proper control of cash, receipts, payment devices, and guest information.
• Follow all company cash-handling and point-of-sale procedures.
• Correct errors only according to company policy and with proper management authorization when required.
• Verify identification for guests purchasing or consuming alcoholic beverages according to company policy and applicable law.
• Refuse alcohol service when identification is missing, invalid, expired, altered, or otherwise unacceptable.
• Follow all TABC requirements and company alcohol-service policies.
• Monitor guest alcohol consumption and communicate potential concerns to management immediately.
• Never serve alcohol to a minor or visibly intoxicated guest.
• Follow all applicable alcohol-sale, packaging, sealing, and labeling requirements.
• Act as a front-of-house expo when assigned or when business needs require.
• Review completed orders for accuracy, presentation, sides, sauces, condiments, and guest modifications.
• Confirm that menu items follow recipe, portion, and presentation standards.
• Communicate missing, incorrect, or delayed items to the kitchen and management teams.
• Run food and beverages promptly to the correct table and guest.
• Announce dishes clearly and confirm that guests have the appropriate sauces, utensils, and accompaniments.
• Assist other servers with food running to protect food quality and ticket times.
• Handle plates, trays, and serving equipment safely.
• Greeting arriving guests and managing the restaurant entrance.
• Seating guests and assisting with the waitlist.
• Answering incoming phone calls.
• Assisting with phone, online, and walk-in takeout orders.
• Packaging, labeling, verifying, and releasing takeout orders.
• Maintaining menus, promotional inserts, kids’ menus, and crayons.
• Running food and beverages.
• Pre-bussing and bussing tables.
• Cleaning and resetting tables for the next party.
• Monitoring dining-room and restroom cleanliness.
• Stocking takeout supplies, condiments, utensils, napkins, and service stations.
• Supporting front-of-house expo and order-accuracy procedures.
• Completing assigned HEBR opening, closing, and running side work.
• Maintain clean, stocked, and organized assigned sections and service stations.
• Pre-bus tables throughout the dining experience.
• Remove unnecessary dishes, glassware, trash, and other items promptly.
• Assist with clearing, sanitizing, and resetting tables.
• Refill condiments, napkins, utensils, cups, lids, and other service supplies.
• Follow FIFO procedures for applicable food, beverage, and condiment products.
• Complete all assigned opening, closing, running side-work, and deep-cleaning checklists.
• Assist with dining-room, server-station, entryway, takeout-area, and restroom maintenance.
• Report spills, hazards, damaged equipment, and maintenance concerns immediately.
• Follow all food-safety, sanitation, and workplace-safety procedures.
• Perform other reasonable duties necessary to support restaurant operations.
• Listen carefully and respectfully when a guest raises a concern.
• Apologize appropriately without assigning blame or making unauthorized promises.
• Notify a manager promptly regarding complaints, incorrect orders, allergy concerns, excessive delays, payment disputes, alcohol-service concerns, or other significant issues.
• Seek management assistance before offering discounts, refunds, complimentary items, or other service-recovery measures unless specifically authorized.
• Follow through to help ensure the guest’s concern has been addressed.

Skills

Guest service

Sales skills

Communication

Teamwork

Tools

POS system

Job description

Smashin Crab is seeking friendly, knowledgeable, and sales-focused Restaurant Servers to provide attentive, memorable service to our dine-in guests.

Servers are responsible for guiding guests through the Smashin Crab dining experience, accurately entering orders, recommending food and beverages, delivering orders, monitoring guest satisfaction, and responding quickly to service needs. Learn and support HEBR duties, including greeting, seating, food running, and more as needed.