Cage Vault Supervisor (Internal Only)

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking a Cage Supervisor responsible for delivering exceptional guest service and overseeing cash handling within a fast-paced environment. You will audit Cage Team Members, ensure policy compliance, and foster a collaborative team atmosphere across shifts.

The role requires supervisory experience, strong math and 10-key skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent preferred.
• Three years' experience handling large currency volumes preferred.
• Supervisory experience preferred.
• Proficiency in 10-key calculator and Microsoft Office required.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Performs periodic audits on Cage Team Member's work to ensure compliance with policies and procedures.
• Promotes and maintains professional, efficient, effective, and team work environment among team members within and outside the department.
• Makes timely and sound decisions on shift; adapts to changes quickly and efficiently.
• Enforces compliance with enterprise policies and procedures; adheres to federal cash reporting requirements.

Skills

Guest service

Cash handling

Supervisory experience

10-key proficiency

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Closing Date: September 25, 2026 at 4:00 PM

Salary: Depending On Experience (DOE)

Essential Duties and Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Performs periodic audits on Cage Team Member's work to ensure compliance with established policies and procedures.
• Promotes and maintains professional, efficient, effective, and team work environment among team members within and outside the department.
• Makes timely and sound decisions on various situations and issues that may arise during the shift. Adapts to changes quickly and efficiently.
• Conducts investigations and seeks guidance/recommendations from different sources such as upper Management to resolve situation and/or issues.
• Enforces compliance with Gila River Gaming Enterprises Corporate and department policies and procedures. Complies with all federal cash reporting requirements, key control and tip reporting procedures.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities

Directly supervises multiple cashiers on a work shift basisand carries out supervisory responsibilities.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Three (3) years'experience working with large volumes of currency or other negotiable instruments preferred.
• Supervisory experience preferred.
• Must have proficiency in the use of 10-key calculator by touch, personal computers andMicrosoft Office suite.
• Must be able to add, subtract, multiply and divide with all numbers, and work with mathematical concepts.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilites.