Cage Supervisor - Casino

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an established industry player, where you will oversee the Cage Player's Club operations and ensure compliance with gaming regulations. This role involves supervising staff, managing financial transactions, and maintaining confidentiality to ensure a secure environment for patrons. Ideal candidates will have a high school diploma and experience in cage operations or banking. If you are detail-oriented and thrive in a fast-paced setting, this opportunity offers a chance to grow in the gaming industry while providing excellent customer service.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in cage operations or banking preferred.

Responsibilities

• Manage Cage Player's Club operations during shifts and supervise staff.
• Perform credit verifications and maintain confidentiality of financial information.
• Ensure compliance with gaming regulations and security of casino funds.

Skills

Cage Operations

Cash Handling

Customer Service

Confidentiality

Regulatory Compliance

Education

High School Diploma or GED

Tools

Oasis

Ultipro

TRM and ATM Systems

Job description

Job Responsibilities

1. Responsible for the operation of the Cage Player's Club during a designated shift.
2. Supervises the Main Bank Cashier, Credit Clerk, and Cage Cashier/Player's Club staff during the shift.
3. Evaluates employee performance of clerks during the assigned shift.
4. Performs credit verifications in accordance with PGCB regulations, including gathering necessary information for credit decisions on all applications.
5. Authorizes and issues complimentary services to patrons following the approved Complimentary Matrix, as part of internal control section 465a.7.
6. Maintains strict confidentiality regarding financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information.
7. Understands computer applications related to Cage operations, including marker, front money, safekeeping activities, Oasis, Ultipro, and self/exclusion searches.
8. Ensures compliance with all standard operating procedures, gaming regulations, and federal regulations such as Title 31.
9. Ensures the security of all casino funds.
10. Understands the transfer of currency and coin from the count room to the Vault, including TRM and ATM systems. Prepares funds for TRM and ATM replenishment.
11. Manages issuance, receipt, and accountability of funds to and from TRMs and ATMs, including performing drop and fill processes in the absence of count room staff.
12. Performs any other duties and responsibilities as assigned.

Experience and Educational Requirements

• High school diploma, GED, or equivalent required.
• At least one year of experience in cage operations or banking preferred.
• Must obtain and maintain all required certifications.
• Must complete all necessary company training.

GAMBLING PROBLEM? CALL 1-800-GAMBLER (1-800-426-2537)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.