Cage Supervisor

Caesars Entertainment; Boonville (CA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Caesars Entertainment is seeking a Casino Cage Cashier Supervisor to lead the cage team, oversee cash and rewards transactions, and ensure regulatory compliance. The role is full-time with evenings/nights and requires strong supervision and customer service skills.

The position emphasizes maintaining confidentiality, achieving high service standards, and coordinating with management to ensure smooth operations across shifts.

Qualifications

• Maintain confidentiality of financial information and procedures.
• Supervise cage staff and evaluate performance during shifts.
• Issue Caesars Rewards players cards and explain benefits.
• Ensure compliance with procedures and gaming regulations.

Responsabilités

• Oversee cash transactions and Caesars Rewards handling.
• Maintain accurate records and complete required training.
• Monitor staffing to sustain service levels and delegate tasks.
• Communicate issues with management and other departments.

Connaissances

Customer service

Banking

Formation

High school diploma or GED

Description du poste

Casino Cage Cashier Supervisor, Full-Time, Evening/Night Shift, $20.00/hr
(schedule subject to change)

POSITION SUMMARY

The Cage Supervisor is responsible for providing superior service to both internal and external guests. They are also responsible for assisting the Cage Manager in the successful operation of the Cage. Responsibilities include performing and overseeing cash transactions and Caesars Rewards transactions.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive.

• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information

• Responsible for the supervision and performance of the Cage and employees during the shift. Evaluate employees on job performance

• Issues players cards for new and existing accounts while explaining benefits and other related perks associated with Caesars Rewards

• Create a clean, safe, friendly, and fun atmosphere for all guests and employees

• Ensure compliance with all company standard operating procedures, gaming regulations, and federal regulations (Title 31 compliance)

• Review staffing levels to maintain proper customer service levels

• Delegate authority and assign responsibilities as needed

• Communicate any problems with management and other departments through required reports

• Completes all company-required training within designated time frames

• Ensure the security of all casino funds

• Administer disciplinary action as necessary

• Evaluating business demands and ability to fill in positions such as Cage Cashier when necessary

• Perform other duties as assigned

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to analyze and interpret departmental needs and results

• Ability to solve complex problems

• Ability to perform assigned duties under frequent time pressures in an interruptive environment

• Good communication and public relations skills

• Broad variety of task and deadlines that might require an irregular work schedule

• Effective managing of the staff

• Accuracy in completing assigned duties, paperwork, and reports

• Ability to use all equipment associated with the position, including, but not limited to, personal computers (CMS, SDS E-ticket, Certegy Check cashing system), bill breaking/ticket redemption kiosks, 10 key calculator, telephone, photocopier, fax machine, jet sort coin counter and currency counters

• Basic troubleshooting knowledge of all equipment

• Casino environment exposed to bright lights, noise, changing temperatures and smoke

• Standing 80%, Sitting 10%, Bending/Lifting 10% (up to 30 pounds)

• Ability to be at work on time as scheduled on a regular basis which includes nights, weekends, and holidays

JOB QUALIFICATIONS

• A high school diploma, GED, or equivalent preferred

• Two to five years of experience in banking preferred

• Two to five years of experience in customer service preferred

• Must be able to maintain a pleasant, friendly, and welcoming attitude at all times

• Must be able to obtain and hold a Missouri Gaming License

• Subject to reasonable and post-accident drug testing