Cage Shift Supervisor - Philadelphia

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health coverage for Team Members and dependents

Free Basic Life Insurance

Free Short Term & Long-Term Disability

Retirement Savings with Company Match

Generous Bonus Structure

Annual Merit/Goal Based Pay Increases

Leadership Skills Development & Mentorship Programs

Tuition Reimbursement

Free parking

Free food and discounted meals

Exclusive Discounts on Travel, Services, Goods and Entertainment

Job summary

Live! Casino & Hotel Philadelphia is looking for a dynamic Cage Shift Supervisor to lead the cage department and ensure guest satisfaction. The role requires supervising all personnel, maintaining efficiency, and training team members. The ideal candidate has 1-2 years of experience in casino operations, must comply with state regulations, and be flexible to work varied hours. Perks include comprehensive health coverage, retirement savings, and tuition reimbursement.

Qualifications

• 1 to 2 years of experience in casino cage operations or banking preferred.
• Must comply with state gaming regulations, which may include licensing.
• Flexibility to work mostly days, weekends, and holidays.

Responsibilities

• Supervise cage, main bank, and chip bank personnel.
• Ensure efficiency and accurate performance standards.
• Train and develop Team Members in Cage Operations.

Skills

Analysis and interpretation of departmental needs

Understanding of state and local tax laws

Problem-solving skills

Ability to distinguish between colors

Ability to perform under time pressure

Flexibility in work schedule

Education

High School diploma or GED

College degree or some secondary education

Job description

Why We Need Your Talents

We are seeking a dynamlic and energetic leader joing our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Where You’ll Make an Impact

• Maintains working knowledge of Cage operations internal functions, controls and software
• Updates and takes initiative to convey pertinent information to Team Members regarding policy or scheduling changes
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.

Skills You’ll Need To Succeed

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Broad variety of tasks and deadlines requires an irregular work schedule.

A Few Must Haves

• One (1) to two (2) years of experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some level of secondary education preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.
• The Cage Supervisor must be flexible to work mostly days, weekends and holidays.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Physical Requirements

• You will need to walk up and down stairs to the Casino floor.