Cage Shift Supervisor - Full-Time - Maryland

Live! Casino & Hotel; Hanover (MD); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

On-site Wellness center

Training and career growth

Rewards & recognition programs

Annual merit increases

Discretionary bonuses

Free parking

Discounted meals

Employee discounts at Live! properties

Job summary

Live! Casino & Hotel in Maryland is seeking a Cage Shift Supervisor to oversee cage operations, ensure accurate financial processing, and lead a team across shifts with a focus on security and guest experience.

You will guide staff, resolve issues, and uphold internal controls while maintaining high service standards within a fast‑paced casino environment.

Qualifications

• 1–2 years of casino cage operations or banking experience.
• High School diploma or GED required.
• College degree preferred.
• Must obtain and maintain the necessary Maryland license.
• Flexible work schedule; grave shift starts at 12:00 AM.

Responsibilities

• Maintain knowledge of Cage operations, controls and software.
• Update team on policy or schedule changes.
• Ensure efficiency and accuracy by coordinating paperwork and inventory controls.
• Provide outstanding guest service and assist with variances, disputes and internal control issues.
• Maintain professional rapport with IT, Security, Surveillance and other departments.
• Oversee training and scheduling for Cage Operations staff.
• Track LOA’s and PTO, and manage special requests.
• Assist Cage Shift Manager with additional duties.

Skills

Data analysis

Regulatory knowledge

Problem solving

Flexible schedule

Education

High School diploma or GED

College degree preferred

Job description

Min Compensation

USD $40,512.00/Yr.

Max Compensation

USD $55,878.50/Yr.

Overview

Why We Need Your Talents:

The Cage Shift Supervisor plays a vital role in ensuring the accuracy, security, and efficiency of cage operations by overseeing key financial processes and supporting team members throughout each shift. Your leadership helps maintain compliance with internal controls and gaming regulations while fostering a professional, guest‑focused environment. By guiding staff, resolving operational challenges, and upholding high standards of service and accountability, you help protect the integrity of casino transactions and ensure every guest enjoys a smooth, positive gaming experience that reflects the excellence of the Live! brand.

Responsibilities

Where You'll Make an Impact:

• Maintains working knowledge of Cage operations internal functions, controls and software
• Updates and takes the initiative to convey pertinent information to Team Members regarding the policy or schedule changes
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks, and currency orders)
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
• Assists Cage Shift Manager with any other duties as assigned.

Skills to Help You Succeed:

• Ability to:
• Analyze and interpret departmental needs and results.
• Read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Solve complex problems.
• Distinguish between colors
• Flexible schedule.

Qualifications

Must-Haves:

• One (1) to two (2) years of experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some level of secondary education preferred.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
• Flexible work schedule
  • Grave shift start time 12:00AM

Physical Requirements:

• Must present self in a well-groomed, friendly, and professional manner.
• Must be able to:
• Stoop, bend, and squat
• Work in a location with loud noise, visual distractions, and temperature changes.
• 50% Standing
• 50% Walking
• Bending/Lifting (up to 75 lbs.)
• Pulling/Pushing (up to 75 lbs. with help)
• Use of stairs and elevators

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

#indhigh