Cage Shift Supervisor - Full-Time - Maryland
Live! Casino & Hotel Maryland
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Benefits offered by this job
Job summary
Live! Casino & Hotel Maryland is seeking a Cage Shift Supervisor to oversee cage operations, ensuring accuracy, security and efficiency across each shift. You will lead staff, enforce internal controls, and uphold gaming regulations while delivering a guest-focused, professional experience that reflects the Live! brand.
The role emphasizes supervising financial processes, maintaining compliance, and developing teams to sustain high service standards in a fast-paced casino environment.
Qualifications
- Analyze and interpret departmental needs and results.
- Read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
- Solve complex problems.
- Distinguish between colors.
Responsibilities
- Maintains working knowledge of Cage operations internal functions, controls and software.
- Updates and conveys pertinent information to Team Members regarding policy or schedule changes.
- Ensures efficiency and accurate performance standards by maintaining communication with all work areas to verify paperwork and inventory controls (bank, cage checks, currency orders).
- Assists team with questions on recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
- Maintains professional rapport and confidentiality when communicating with other departments (IT, Security, Surveillance).
- Trains and develops Team Members in Cage Operations; monitors business flow to optimize training, breaks, and shift schedules.
- Tracks LOA’s, PTO, early outs and special requests; supports HR duties.
- Assists Cage Shift Manager with other duties as assigned.
Skills
Education
Job description
The Cage Shift Supervisor plays a vital role in ensuring the accuracy, security, and efficiency of cage operations by overseeing key financial processes and supporting team members throughout each shift. Your leadership helps maintain compliance with internal controls and gaming regulations while fostering a professional, guest-focused environment. By guiding staff, resolving operational challenges, and upholding high standards of service and accountability, you help protect the integrity of casino transactions and ensure every guest enjoys a smooth, positive gaming experience that reflects the excellence of the Live! brand.
USD $40,512.00/Yr.
USD $55,878.50/Yr.
The Cage Shift Supervisor plays a vital role in ensuring the accuracy, security, and efficiency of cage operations by overseeing key financial processes and supporting team members throughout each shift. Your leadership helps maintain compliance with internal controls and gaming regulations while fostering a professional, guest-focused environment. By guiding staff, resolving operational challenges, and upholding high standards of service and accountability, you help protect the integrity of casino transactions and ensure every guest enjoys a smooth, positive gaming experience that reflects the excellence of the Live! brand.
- Maintains working knowledge of Cage operations internal functions, controls and software
- Updates and takes the initiative to convey pertinent information to Team Members regarding the policy or schedule changes
- Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks, and currency orders)
- Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
- Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
- Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
- Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
- Assists Cage Shift Manager with any other duties as assigned.
- Ability to:
- Analyze and interpret departmental needs and results.
- Read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
- Solve complex problems.
- Distinguish between colors
- Flexible schedule.
- One (1) to two (2) years of experience in casino cage operations or banking preferred.
- High School diploma or GED equivalent required.
- College degree or some level of secondary education preferred.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Flexible work schedule
- Grave shift start time 12:00AM
- Must present self in a well-groomed, friendly, and professional manner.
- Must be able to:
- Stoop, bend, and squat
- Work in a location with loud noise, visual distractions, and temperature changes.
- 50% Standing
- 50% Walking
- Bending/Lifting (up to 75 lbs.)
- Pulling/Pushing (up to 75 lbs. with help)
- Use of stairs and elevators
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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