Cage Shift Supervisor

Diamond Jo Casino & Hotel; Dubuque (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Boyd Gaming Corporation is seeking an individual to assist the Casino Cage/Credit Manager by protecting cage assets, implementing accounting policies, monitoring transactions, and ensuring internal controls comply with laws and regulations.

Responsibilities include safeguarding assets, supervising staff, reviewing documents for compliance, maintaining customer credit records, resolving disputes, and performing duties in the manager's absence.

Qualifications

• Must be 21 years of age.
• Prior experience with money handling transactions.
• Ability to obtain/maintain required certifications and licenses per gaming regulations.

Responsibilities

• Protect casino cage assets during shift and oversee currency transactions reporting.
• Supervise, train, evaluate performance, coach and schedule team members.
• Review documents to ensure compliance with gaming laws and company policies.
• Maintain customer credit records and audit transactions with relevant departments.
• Balance and verify cash handling and credit issuance per policy.
• Resolve customer complaints and disputes; operate in the absence of Cage/Credit Manager.
• Other duties as assigned by management.

Skills

Money handling

Supervisory experience

English proficiency

Tools

CMS

Central Credit

Global Cash

Western Union

ACSC

Microsoft Office

KRONOS

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Assist Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies and procedures, laws and regulations.

• Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
• Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
• Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
• Maintain customer credit records.
• Report and research any cage variance.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with table games department.
• Approve check cashing and credit issuance in accordance with established company policies.
• Resolve customer complaints and disputes.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Balance and fill the NRT machines on the casino floor.
• Other duties as assigned by management.

Qualifications

• Must be 21 years of age.
• Prior experience with money handling transactions.
• Minimum 2 years’ experience working in all facets of cage operations preferred.
• Supervisory experience preferred.
• Ability to utilize basic office machines as well as 10 key, Jetsort, Jetscan, gaming ticketing kiosks, and micro-encoder.
• Ability to operate CMS, Central Credit, Global Cash, Western Union, ACSC, Microsoft Office, and KRONOS software and processes.
• Excellent communication and interpersonal skills including the ability to read, write and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability to lift up to 26 pounds.
• Ability to push/pull up to 50 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.