Cage Shift Manager

ViziRecruiter,LLC.; Joliet, Northern (IL, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

PENN Entertainment in Joliet, IL is seeking a Cage Department Manager to oversee daily operations on shift and ensure guest satisfaction.

The role emphasizes corrective action, staff training, risk controls, and accurate cash handling, with opportunities for career growth within a fast-paced entertainment environment.

You will develop procedures, respond to audits, analyze guest counts, and maintain confidentiality and professional standards.

Qualifications

• Associate degree (A.A.) or equivalent; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
• Excellent written and verbal communication skills required.
• Ability to write reports, business correspondence, and procedure manuals.

Responsibilities

• Performs functions to manage the Cage department on assigned shift.
• Exercises good judgment in reviewing internal Audit findings and implements corrective action within the limits of established policies.
• Provides a high level of guest service and promotes a positive attitude to create a fun and entertaining experience for guests and team members.
• Develops departmental procedures and policies to ensure compliance with internal controls and gaming regulations.
• Investigates shortages and errors; recommends and implements corrective action to protect company assets.
• Analyzes guest counts and trends to determine necessary staffing levels.
• Ensures all departmental staff is trained on policies, procedures, and methods.
• Responds to guest complaints or problems and ensures corrective action is taken to prevent recurrence.

Skills

Customer service

Communication skills

Confidentiality

Report writing

Education

Associate degree or equivalent

Tools

Microsoft Office

10-key by touch

Credit card cash advance systems

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Performs functions to manage the Cage department on assigned shift.
• Exercises good judgment in reviewing internal Audit findings and implements corrective action within the limits of established policies.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Develops departmental procedures and policies to ensure compliance with internal controls and gaming regulations.
• investigates shortages and errors; recommends and implements corrective action to protect company assets.
• Analyzes guest counts and trends to determine necessary staffing levels.
• Ensures all departmental staff is trained on policies, procedures, and methods.
• Responds to guest complaints or problems and ensures corrective action is taken to prevent reoccurrence in the future.
• Other duties as assigned.

Requirements

• Associate degree (A.A.) or equivalent required; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
• 2-3 years of managerial and cash handling experience preferred.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance.