Cage Services Supervisor

North Fork Mono Casino; California; On-site; USD 33,000 - 47,000; Full time

Job summary

North Fork Mono Casino is seeking a Cage Services Supervisor to oversee daily Cage operations, including player club functions, while ensuring staff follow SOPs, guest service standards, and regulatory requirements.

You will balance funds, assist cashiers, manage staffing with the Cage Services Shift Manager, train staff on cage equipment, and support promotions and guest recovery in a fast-paced, on-site environment in Madera, CA.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Minimum 1 year as Cage Cashier or 2 years supervisory experience in a cash handling guest service environment.
• Must obtain and maintain a Gaming License from the Tribal Gaming Commission, including background check.
• Must be at least 21 years old.

Responsibilities

• Oversee day-to-day operations of the Cage department and ensure adherence to SOPs and regulatory requirements.
• Balance funds and assets at close of business and provide exceptional guest service.
• Assist Cashiers with check cashing needs and support staffing/scheduling with Cage Services Shift Manager.
• Supervise Cage Cashiers and ensure accurate operation of the cage equipment.

Skills

Effective communication

Accounting basics

Title 31

Cash handling

Multitasking

Flexible scheduling

Education

High school diploma or GED

College coursework preferred

Tools

Coin sorters

Currency counters

Calculators

Job description

The Cage Services Supervisor is responsible for supervising the day-to-day operations of the Cage department, which includes the functions of the player's club, and ensuring that the cage staff adhere to all departmental SOPs, guest service standards and compliance regulations. Responsibilities are performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Safeguard Company assets.
• Make recommendations to the Cage Services Management regarding potential policies and procedures to ensure that cash handling is performed within accepted standards established by management, accounting, and regulatory requirements.
• Responsible for ensuring that all tasks are completed as required and that all items are balanced at the close of business.
• Provide exceptional service to all external and internal Guests
• Responsible for the final balancing of funds and assets assigned during shift.
• Assist the Cashiers in the check cashing needs of the Guests.
• Responsible for assisting the Cage Services Shift Manager in ensuring proper staffing and scheduling of Cage Team Members.
• Ensure that all procedures set forth by the State Compact are followed.
• Supervise Cage Cashiers in the performance of their duties.
• Responsible for the final balancing of funds and assets of the cage department.
• Responsible for all day to day functions of the North Fork Mono Casino rewards program, including but not limited to enrolling guests, assisting existing members with promotions or redeeming offers and aiding in guest recovery.
• Ensure staff is aware of promotions and special events.
• Effectively and accurately operate assigned equipment, including but not limited to slot accounting system, player tracking, standard computer terminal and that cage staff are properly trained in using this equipment.
• Ensure Guest accounts are updated accurately.
• Other job-related duties as assigned.

Required Skills/Abilities:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Basic understanding of accounting, gaming and regulatory requirements including but not limited to Minimum Internal Control Standards (MICS).
• Proficiency in Title 31.
• Able to use equipment such as coin sorters, currency counters and calculators.
• Must be flexible, able to handle multiple tasks, and establish priorities effectively.
• Flexible working hours and schedule.

Minimum Qualifications:

• High school diploma or GED required; college-level coursework preferred.
• Minimum of one (1) year experience as a Cage Cashier or two (2) years supervisory experience in a cash handling guest service environment required. .
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission , which includes passing a background investigation.
• Must be at least 21 years of age.

Physical Requirements:

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions. Pushing and pulling needed with carts.
• Ability to stand for the duration of the shift.
• Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of their shift.
• Ability to lift up to 50 lbs. with or without assistance.

Work Conditions:

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically performed in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage. Work is in a high volume, fast paced environment with frequent interruptions.

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

$29.00/Hourly