Table Games Floor Supervisor

North Fork Mono Casino; California; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

North Fork Mono Casino in Madera, CA seeks a Table Games Floor Supervisor to oversee dealers and games, ensuring compliance with company standards and delivering top-tier guest service.

The role requires training and mentoring team members, maintaining game integrity, and coordinating with the Table Games Assistant Shift Manager. On-site with varied hours, including evenings and weekends.

Qualifications

• High school diploma or GED is required.
• Minimum of one year experience as a Table Games Dealer or Dual Rate.
• Must obtain and maintain a Gaming License from the Tribal Gaming Commission, including a background investigation.
• Must be at least 21 years of age.

Responsabilités

• Greet guests and promote exceptional guest service.
• Maintain inventory of bank roll in your section.
• Initiate fills/credits and prepare openers/closers.
• Train and mentor team members for excellent guest service.
• Ensure integrity of games and area cleanliness.
• Signup un-carded players into the rewards program.
• Communicate information to incoming Floor Supervisor.
• Maintain player ratings in the Table Games System.

Connaissances

Effective communication

Guest relations

Table games knowledge

Formation

High school diploma or GED

Description du poste

Position Summary:

The Table Games Floor Supervisor is responsible for all dealers and games in their assigned area. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will directly report to the Table Games Assistant Shift Manager.

Essential Functions:

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Ensure compliance with Company and departmental policies and procedures.
• Greets guests, maintains a friendly and inviting atmosphere that promotes great guest service for both internal and external guests.
• Ensure proper inventory of bank roll in their section.
• Initiates fill/credits, prepare openers/closers, and resolves guest's issues in a professional and timely manner.
• Train and mentor all Team Members to ensure excellent guest service and future growth
• Communicate all information regarding section to incoming Floor Supervisor.
• Maintain correct player ratings in the Table Games System.
• Ensure the integrity of games in assigned section.
• Ensure proper cleanliness of assigned area.
• Signup un-carded players into player rewards program.
• Other job-related duties as assigned.

Required Skills/Abilities:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Excellent verbal, written communication skills and Team Member and Guest relations skills.
• Knowledge of aspects of the table games supervised.
• Ability to work any shift or hours.

Minimum Qualifications:

• High school diploma or GED required
• Minimum of one (1) year experience as a Table Games Dealer or Dual Rate required.
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must be at least 21 years of age.

Physical Requirements:

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions.
• Ability to sit, stand or walk for the duration of their shift.
• Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of their shift.

Work Conditions:

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.

Important Notices:

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.