Cage Players Club Cashier

Belterra Park Gaming; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the gaming industry seeks a Cage & Players Club Cashier to provide exceptional service to customers. The role involves cash handling, customer interaction, and maintaining accountability over funds. Ideal candidates will possess strong communication skills and a commitment to guest satisfaction. Flexibility in working hours is essential, and a high school education is required. Join a dynamic team dedicated to delivering top-notch service in a fast-paced environment.

Qualifications

• Minimum of one year in administering casino player-tracking program.
• Ability to maintain regulatory licenses and pass background checks.

Responsibilities

• Provides superior service to customers and handles large amounts of money.
• Resolves customer service issues to ensure optimal guest satisfaction.

Skills

Communication

Judgment

Customer Service

Education

High School Education

Tools

Player-Tracking System

AS/400

Computer

Job description

Job Description

The Cage & Players Club Cashier is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

• Opens check-cashing cards (requires making credit inquiries).
• Cashes checks, money orders, cashier checks, coins or chips for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Exchanges foreign currency, cash coin, handles employee pay advances, exchanges coin, tokens or gaming chips for customers.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Performs numerous telephone functions to and from central credit, other casinos, and departments within Boyd Gaming.
• Maintains accountability over a cashier drawer
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features.
• Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Works closely with Executive Hosts, VIP Gaming Services, and Player’s Club to ensure superior guest satisfaction.
• Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Performs related duties and responsibilities as required

Qualifications:
Qualifications

These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program.

• Ability to maintain all regulatory licenses within assigned state of employment
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Ability to effectively communicate with customers, outside contacts, and all levels of employees.
• Ability to review and comprehend all necessary documentation.
• Ability to observe and direct actions of subordinates.
• Ability to use computer, keyboard, and similar equipment.
• Must be flexible to work varying shifts and time schedules as needed.
• This position operates in a working environment that is subject to varying levels of crowds, noise, the severity of which depends upon customer volume.
• Understanding of property and department policies and procedures.
• Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value
• Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to observe and direct actions of subordinates.
• Ability to effectively and efficiently move around all work areas.
• Ability to balance bank at end of shift
• Ability to identify and accurately cash different denominations of cash currency, checks, direct mail offers, etc.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.