Cage & Players Club Cashier

Belterra Park Cincinnati; Cincinnati (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in casino entertainment is seeking a Cage & Players Club Cashier in Cincinnati. The role involves providing superior service to customers, handling cash transactions, and ensuring guest satisfaction. Ideal candidates will possess strong communication skills and a high school diploma. Previous experience with casino systems is preferred.

Qualifications

• Minimum one year experience with casino player-tracking programs.
• Ability to maintain regulatory licenses.

Responsibilities

• Handles large amounts of money and maintains accountability over cashier drawer.
• Explains loyalty program structure to customers.
• Resolves customer service issues effectively.

Skills

Communication

Customer Service

Judgment

Education

High school diploma or equivalent

Tools

Player-tracking systems

AS/400

Job description

3 days ago Be among the first 25 applicants

Company Description
Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies, and our sound business planning combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members, and our communities.

Job Description
The Cage & Players Club Cashier is responsible for providing superior service to both internal and external customers. The role requires excellent communication and judgment skills, as it involves interacting frequently with high-limit customers and making decisions regarding extensions of complimentary services. The incumbent performs various cashier functions in a pleasant, efficient, and honest manner.

1. Opens check-cashing cards (requires making credit inquiries).
2. Cashes checks, money orders, cashier checks, coins, or chips for customers and employees.
3. Handles large amounts of money, accounting for total funds received throughout the day and at day's end.
4. Exchanges foreign currency, cash coin, handles employee pay advances, exchanges coins, tokens, or gaming chips for customers.
5. Explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
6. Performs telephone functions to and from central credit, other casinos, and departments within Boyd Gaming.
7. Maintains accountability over a cashier drawer.
8. Works closely with Executive Hosts and VIP Gaming Services to ensure guest satisfaction.
9. Greets Player’s Club guests courteously and explains amenities and features.
10. Resolves customer service issues to ensure guest satisfaction and handles difficult customers with resiliency.
11. Performs related duties as required.

Qualifications

• High school diploma or equivalent; minimum of one year experience with casino player-tracking programs.
• Ability to maintain regulatory licenses within the assigned state.
• Successful background check and drug screening.
• Effective communication skills with customers, contacts, and employees.
• Ability to review and understand documentation.
• Ability to observe and supervise subordinates.
• Proficiency with computers, keyboards, and related equipment.
• Flexible to work varying shifts and schedules.
• Understanding of property and department policies.
• Thorough knowledge of player-tracking systems and player value concepts.
• Ability to use all relevant equipment including tracking systems, AS/400, and phones.
• Ability to review reports and documentation effectively.
• Ability to move around all work areas efficiently.
• Ability to balance the bank at shift end and cash different denominations accurately.

Additional Information

Boyd Gaming is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.