Cage & Players Club Cashier

Boyd Gaming; Cincinnati (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the casino entertainment industry is seeking a Cage & Players Club Cashier. This entry-level position involves providing excellent service to customers, handling various financial transactions, and maintaining accountability over cash drawers. Ideal candidates will possess strong communication skills and a high school diploma, along with the ability to manage customer interactions effectively. Join a dynamic team and contribute to superior guest satisfaction.

Qualifications

• At least one year of experience with casino player-tracking programs.
• Ability to maintain regulatory licenses.

Responsibilities

• Provide superior service to customers and handle large amounts of money.
• Resolve customer service issues professionally.

Skills

Communication

Judgment

Customer Service

Education

High School Education

Tools

Player-Tracking Systems

AS/400

Job description

3 days ago Be among the first 25 applicants

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies, and our sound business planning combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members, and our communities.

Job Description

The Cage & Players Club Cashier is responsible for providing superior service to both internal and external customers. The role requires excellent communication and judgment skills, as it involves frequent interaction with high-limit customers and making decisions regarding extensions of compliments. The incumbent performs various cashier functions in a pleasant, efficient, and honest manner.

• Opens check-cashing cards (requires making credit inquiries).
• Cashes checks, money orders, cashier checks, coins, or chips for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each shift.
• Exchanges foreign currency, cash, coins, handles employee pay advances, and exchanges coin, tokens, or gaming chips for customers.
• Explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Performs telephone functions to and from central credit, other casinos, and departments within Boyd Gaming.
• Maintains accountability over a cashier drawer.
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Greets Player’s Club guests courteously and explains amenities and features.
• Resolves customer service issues, concerns, or problems to ensure guest satisfaction and handles difficult customers professionally.
• Performs related duties as required.

Qualifications

These skills and abilities are typically acquired through a high school education or equivalent and at least one year of experience administering and communicating casino player-tracking programs.

• Ability to maintain all regulatory licenses within the assigned state of employment.
• Must pass background check and alcohol/drug screening.
• Effective communication skills with customers, contacts, and staff.
• Ability to review and understand documentation.
• Ability to observe and direct subordinates' actions.
• Proficient with computers, keyboards, and related equipment.
• Flexible to work varying shifts and schedules.
• Understanding of property and department policies and procedures.
• Thorough knowledge of player-tracking systems and player value concepts.
• Ability to use all related equipment, including player-tracking systems, AS/400, and telephones.
• Ability to review and interpret reports and documentation.
• Ability to move efficiently around work areas and balance the bank at shift end.
• Accurately cash different denominations and handle various financial transactions.

Additional Information

Boyd Gaming is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• General Business

Industries

• Gambling Facilities and Casinos