CAGE & PLAYER'S CLUB SUPERVISOR

Boyd Gaming; Wisconsin; On-site; USD 55,000 - 75,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Cage & Player's Club Supervisor for Belterra Casino Resort & Spa in Wisconsin. You will oversee secure cage operations, manage cash handling, and ensure accurate count room procedures while delivering exceptional guest service.

The role emphasizes staff supervision, training, compliance with gaming regulations, and maintaining customer credit data. Flexibility to work varying shifts is required.

Qualifications

• Three years’ experience in cashiering or banking operations.
• Bachelor’s Degree in Business Administration or a related field with one year of related experience.
• Must be at least 21 years old.
• Ability to obtain and maintain licenses per Federal, State, and Gaming regulations.
• Ability to communicate effectively with customers and all levels of employees.
• Flexibility to work varying shifts.

Responsibilities

• Oversee secure operation of the cashier cages and count room.
• Hires, trains, motivates, evaluates and supervises staff to meet objectives.
• Monitor cage activities to maintain integrity of cage funds.
• Provide service to high-limit customers with prompt, courteous support.
• Maintain and update customer credit data and reports.
• Ensure compliance with gaming regulations and internal controls.

Skills

Customer service

Leadership

Cash handling

Regulatory compliance

Communication

Math skills

Education

Bachelor's Degree in Business Administration or related field

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Cage & Player's Club Supervisor is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent customer service.

The Cage & Player's Club Supervisor:

• Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
• Creates an atmosphere that induces guests to have Belterra as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide extraordinary guest service.
• Hires, trains, motivates, evaluates and supervises staff to ensure employees receive adequate guidance and resources to accomplish established job and department objectives.
• Monitors and coordinates activities of cage personnel such as chip exchange on assigned shift to maintain integrity of cage funds.
• Works with high-limit customers to ensure they are provided with prompt, courteous and friendly service.
• Responsible for collecting and maintaining customer credit data via telephone, credit bureaus, central credit, bank verification system, etc.
• Updates credit information of Belterra Casino Resort & Spa existing credit customers.
• Responsible for voiding tickets, corrections, and refunds with proper authorization.
• Reviews relevant gaming regulations daily to ensure that the cage is in compliance with all gaming regulations, as well as company policies and procedures.
• Responsible for handling escalated reward program related questions or database questions, including duplicate account merge, performing various account adjustments, and issuing rewards.
• Processes win/loss statements.
• Understands department objectives, standards, guidelines and budget to achieve effective supervision of the department.
• Enforce overall department policies/procedures to ensure compliance with the company’s internal controls including tracking of controlled documents and enrollment and redemption procedures.
• Performs related duties and responsibilities as required.

Qualifications

• This position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
• Ability to use computer keyboard, telephone, coin machine, 10-key, computers, token machine, check encoder, microfiche, and microfilmer.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to observe and direct actions of subordinates.
• Ability to effectively and efficiently move around cage, as well as from one cage to another.
• Must be flexible to work varying shifts and time schedules as needed.
• This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
• Knowledge of all levels of the Cage operations – (Cashier).
• Ability to perform basic mathematical functions.
• Basic knowledge of gaming control regulations.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

This knowledge and these abilities are typically acquired through three years’ experience in cashiering or banking operations and/or through a Bachelor’s Degree in Business Administration or a related field and one-year closely related experience.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.