CAGE & PLAYER'S CLUB CASHIER

Boyd Gaming; Wisconsin; On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Boyd Gaming is seeking a Cage & Player's Club Cashier to deliver outstanding service to guests and staff. You will handle cash, currency exchanges, and TITO transactions while promoting the loyalty program and maintaining accurate records.

You will ensure cash drawer integrity, support VIP services, and coordinate with the backoffice systems to keep machines functioning smoothly and reports accurate.

Qualifications

• Balance bank at end of shift.
• Accurately cash different denominations.
• Basic math skills required.
• Strong organizational skills.
• Effective verbal and written communication.
• Ability to produce clear reports.
• Must be able to obtain work authorization per gaming regulations.
• Must obtain licenses/certifications per gaming regulations.
• Must be at least 21 years old.

Responsibilities

• Cashes checks, money orders, cashier checks, coins or chips for customers and staff.
• Handles large amounts of money and accounts for funds daily.
• Issues players club cards and maintains member database; updates guest records and re-issues coupons.
• Explains loyalty program and eligibility for services/goods.
• Exchanges foreign currency and gaming chips.
• Maintains cashier drawer accountability.
• Collaborates with VIP services to ensure guest satisfaction.
• Monitors currency levels and replenishes machines as needed.
• Prepares daily worksheets, checklists, and reports for Cage, TRUs, and ATMs.

Skills

Bank balancing

Cash handling

Basic math

Organizational skills

Verbal & written comms

Reporting

Work authorization

Licenses & certifications

Age 21+

Education

High school diploma or equivalent

Tools

TRU backoffice system

ATM software

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Cage & Player's Club Cashier is responsible for providing superior service to both the internal and external customer. They are also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

The Cage & Player's Club Cashier:

• Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Issues players club cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Able to inform guests of and promote all aspects of the players reward program
• Exchanges foreign currency, cash coin, exchanges coin, tokens or gaming chips for customers.
• Performs numerous telephone functions to and from central credit, other casinos, and departments within Belterra Casino Resort & Spa.
• Maintains accountability over a cashier drawer.
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Is responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Monitors TRU Currency/Coin/BV Levels thru the TRU backoffice system in order to ensure machines are replenished in a timely service as levels decrease.
• Processes large amounts of currency for daily impressments of the Cage, TRUs, and ATMs.
• Ensures timely and accurate preparation of all daily worksheets, checklists and reports associated with Cage, TRUs, and ATMs.
• Coordinates daily and month-end TRU close processes including completing daily drops and reconciliation of the TRU inventory.
• Transports currency and coin to impress appropriate areas.
• Understands the TRUs and ATM software programs in order to correctly enter data into systems.
• Works closely with Revenue Audit to ensure accurate reporting of TITO information
• Performs minor maintenance and troubleshoots minor problems related to the TRUs, Jetsorts, and ATMs. Changes ribbon and papers on all machines.
• Coordinates with equipment vendors to ensure timely maintenance and reduce downtime on TRU’s.
• Maintains the control and integrity of the Cage, TRU, and ATM inventory.
• Monitors and assists with dispatching slot machine service calls and jackpots.
• Performs all duties in a confidential manner.

Qualifications

• Ability to balance bank at end of shift.
• Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
• Basic Math Skills.
• Strong organizational skills required.
• Effective verbal and written communication skills.
• Ability to compose clear, accurate, and concise reports.
• Ability to obtain the appropriate work authorization per gaming regulations.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as on-the-job training

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.