Cage Operations Supervisor - Banking & Cash Control

Osage Casino Ponca City; Ponca City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Osage Casino Ponca City is seeking a Cage Department Supervisor to coordinate and supervise shift operations, ensuring accurate cash handling and excellent guest service.

This role leads cage cashiers, enforces regulatory compliance, and collaborates with management to maintain safe, efficient gaming floor operations and daily reporting. The position requires strong leadership, attention to detail, and the ability to work flexible hours.

Qualifications

• Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are preferred.
• Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under moderate supervision. Follow written and verbal instructions.
• Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the general public. Work well alone or within a team.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required.
• Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.
• Exercise sound judgment and solicit assistance for decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally, regionally, or out-of-state as needed.

Responsibilities

• Oversee Cage Department on shift and coordinate operations.
• Manage Cage Cashiers and ensure accurate cash handling and currency exchange.
• Communicate with staff and management to relay information and gather feedback.
• Maintain regulatory compliance with NIGC, ONGC, and gaming regulations and reporting.
• Assist in daily and monthly operating reports and records.
• Train, schedule, and evaluate assigned staff; oversee orientation.

Skills

Staff supervision

Communication

Decision making

Problem solving

Customer service

MS Office

Cash handling

Regulatory knowledge

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

MS Office

Job description

Osage Casino Ponca City is seeking a Cage Department Supervisor to coordinate and supervise shift operations, ensuring accurate cash handling and excellent guest service.

This role leads cage cashiers, enforces regulatory compliance, and collaborates with management to maintain safe, efficient gaming floor operations and daily reporting. The position requires strong leadership, attention to detail, and the ability to work flexible hours.