Cage Manager - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on travel, electronics, etc.

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development opportunities

Job summary

MGM Resorts International in Las Vegas seeks a Cage Manager to oversee the daily operations of the Casino Cage, ensuring a secure, guest-focused environment. You will lead and support your team, ensuring compliance with regulations and company policies while delivering exceptional service.

The role involves coordinating across departments, managing HR responsibilities, and overseeing loyalty programs and tier credits according to policy. Must be 21+ with 2+ years Cage Cashiering experience.

Qualifications

• Must be 21 or older.
• 2+ years of prior relevant Cage Cashiering experience required.

Responsibilities

• Manage Casino Cage operations, coordinating with Casino, Finance, Marketing, F&B, Hotel, and Retail departments.
• Handle HR responsibilities, including team development, performance feedback, disciplinary actions, training, and succession planning.
• Oversee M life Rewards, MyVegas, and M life Rewards Mastercard programs, issuing freeplay, complimentary play, and adjusting tier credits according to company policies.
• Monitor all operational areas for efficiency, balance Cage banks per departmental variance policy, and review reports and forms in compliance with Title 31.
• Lead the team in delivering S.H.O.W. guest service standards, resolving guest complaints, M life Rewards member requests, and disputes professionally and promptly.

Skills

Cage Cashiering experience

Team leadership

Guest service

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Cage Manager, you play a vital role in overseeing the daily operations of the Casino Cage and ensuring a smooth, secure, and guest-focused environment. In this role, you’ll lead and support your team to deliver exceptional service while maintaining compliance with all federal, state, and local regulations, as well as company policies and procedures.

The Day-to-day

• Manage Casino Cage operations, coordinating with Casino, Finance, Marketing, F&B, Hotel, and Retail departments to ensure smooth communication and operations
• Handle HR responsibilities, including team development, performance feedback, disciplinary actions, training, and succession planning while fostering a diverse and respectful work environment
• Oversee M life Rewards, MyVegas, and M life Rewards Mastercard programs, issuing freeplay, complimentary play, and adjusting tier credits according to company policies
• Monitor all operational areas for efficiency, balance Cage banks per departmental variance policy, and review reports and forms in compliance with Title 31.
• Lead the team in delivering S.H.O.W. guest service standards, resolving guest complaints, M life Rewards member requests, and disputes professionally and promptly

The Ideal Candidate

• Must be 21 or older
• 2+ years of prior relevant Cage Cashiering experience required

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community