Cage & Credit Operations Lead — Compliance & Coaching

Coeur d'Alene Casino Resort Hotel; Worley (ID); On-site; USD 42,000 - 66,000; Full time

Job summary

Coeur d'Alene Casino Resort Hotel seeks a Cage and Credit Supervisor to oversee all cage and money room operations on assigned shifts and to assist with Cage Teller duties as needed.

Responsibilities include staff training, reporting, regulatory compliance with federal/state/tribal rules, and scheduling to ensure top-notch guest service during peak hours. You will mentor staff, manage payroll, and handle cashier duties when required.

Qualifications

• Must have high school diploma or equivalent.
• Must be able to obtain a Coeur d’Alene tribal gaming license.
• Associate’s degree or equivalent training/experience required.
• Two years of experience handling U.S. and foreign currency as a Cage Teller or Vault Teller; three years preferred.

Responsibilities

• Oversee all cage and money room operations on assigned shifts and assist Cage Teller duties as needed.
• Train personnel in operations, policies, and procedures.
• Prepare weekly and monthly reports and conduct audits.
• Ensure compliance with federal, state, tribal regulations (Title 31 focus).
• Create weekly staff schedules to deliver outstanding guest service during peak hours.
• Recommend procedural changes for regulatory changes or efficiency improvements.
• Mentor and coach staff; conduct performance reviews and wage/promotion recommendations.
• Oversee payroll, attend training programs, and mediate guest disputes.
• Perform cashier or money room duties as needed.
• Handle other projects and duties as assigned.

Skills

Customer service

Leadership

Interpersonal skills

Communication

Math skills

Confidentiality

Attendance

Problem solving

Decision making

Staff training

Education

High school diploma

Tribal gaming license (Coeur d’Alene)

Associate degree or equivalent training

Job description

Coeur d'Alene Casino Resort Hotel seeks a Cage and Credit Supervisor to oversee all cage and money room operations on assigned shifts and to assist with Cage Teller duties as needed.

Responsibilities include staff training, reporting, regulatory compliance with federal/state/tribal rules, and scheduling to ensure top-notch guest service during peak hours. You will mentor staff, manage payroll, and handle cashier duties when required.