Cage & Credit Manager

Crystal Bay Casino; Crystal Bay (NV); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Vision insurance

PTO

Vacation

Bonus opportunities

Job summary

Crystal Bay Casino in Crystal Bay, NV, seeks a Cage & Credit Manager to lead cage and vault operations, ensuring accurate cash handling and regulatory compliance. The role oversees cashiers, staffing, and internal controls, with a focus on integrity and guest service excellence.

Responsibilities include managing chip and currency transactions, audits, and cross-department collaboration to support gaming operations. Compensation reflects experience and includes bonus potential.

Qualifications

• 3–5+ years of casino cage or cash operations experience
• At least 1–2 years in a supervisory role
• Strong knowledge of cage procedures and internal controls

Responsibilities

• Oversee all cage and vault transactions, including chips, currency, markers, and ticket redemption
• Ensure daily bankroll accuracy and end-of-shift balancing
• Hire, train, schedule, and supervise cage cashiers and supervisors
• Maintain compliance with Nevada gaming regulations and Title 31/AML
• Review large transactions and coordinate audits
• Collaborate with surveillance, accounting, and floor teams

Skills

Leadership

Cash handling

Compliance

Communication

Problem-solving

Education

Experience in casino operations supervisory role

Tools

Casino management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cage & Credit Manager

Cage Full-time Regular Crystal Bay, NV, US

Salary Range: $65,000.00 To $75,000.00 Annually

Company Description

Crystal Bay Casino, located on the North Shore of Lake Tahoe, offers an exceptional blend of dining, live music, and 24/7 Nevada-style gaming. Crystal Bay Casino offers a dynamic, team-oriented environment with a rich history and a strong commitment to guest experience, entertainment, and operational excellence. This is an opportunity to make a meaningful impact in a highly visible leadership role. The casino features a variety of gaming experiences, including table games like Blackjack, Craps, and Roulette, alongside roughly 200 slot machines. Originally a historic landmark from the 1940s, the property underwent a comprehensive renovation in 2003, preserving its legacy while modernizing its amenities. Guests also enjoy luxurious accommodations at the adjacent Border House, which combines historic charm with modern comfort.

Role Description

The Cage Manager is responsible for the secure, accurate, and efficient operation of all cage and vault activities at Crystal Bay Casino. This role oversees cash handling, team leadership, regulatory compliance, and financial controls, ensuring the highest level of integrity while delivering a seamless guest and internal service experience. The Cage Manager plays a critical role in protecting company assets and maintaining compliance with all Nevada gaming regulations.

Key Responsibilities

Cash Operations & Controls

• Oversee all cage and vault transactions, including chips, currency, markers, and ticket redemption
• Ensure accuracy of daily bankroll, fills, credits, and end-of-shift balancing
• Maintain strict internal controls to safeguard company assets
• Review and approve large transactions, jackpots, and credit instruments
• Hire, train, schedule, and supervise cage cashiers, vault staff, and supervisors
• Establish performance expectations and ensure adherence to policies and procedures
• Promote a culture of accountability, accuracy, and professionalism

Compliance & Reporting

• Ensure full compliance with Nevada Gaming Control Board regulations and internal controls
• Maintain detailed records of all cage transactions and audits
• Prepare and review daily, weekly, and monthly financial reports
• Coordinate and support internal and external audits

Guest & Internal Service

• Ensure efficient and courteous service for guests at the cage
• Resolve guest issues related to transactions, disputes, or discrepancies
• Partner with slot, table games, and accounting teams to support operational needs
• Competitive salary based on experience
• Performance-based bonus opportunities
• 401k w/ match, health, dental, and vision benefits
• PTO and vacation
• Opportunities for growth within the organization

Security & Risk Management

• Work closely with surveillance and security teams to monitor suspicious activity
• Enforce AML (Anti-Money Laundering) and Title 31 compliance procedures
• Ensure proper documentation and reporting of currency transactions (CTR/SAR as required)

Qualifications

• 3–5+ years of casino cage or cash operations experience, with at least 1–2 years in a supervisory role
• Strong knowledge of cage procedures, cash handling, and internal controls
• Working knowledge of Nevada gaming regulations and Title 31/AML requirements
• High level of integrity, accuracy, and attention to detail
• Proven leadership and team management skills
• Strong communication and problem-solving abilities
• Experience with casino management systems and cage software preferred
• Must be able to work flexible hours, including nights, weekends, and holidays
• Fast-paced casino environment requiring time on the floor and in office settings

Why Crystal Bay Casino?

Crystal Bay Casino offers a dynamic, team-oriented environment with a rich history and a strong commitment to guest experience, entertainment, and operational excellence. This is an opportunity to make a meaningful impact in a highly visible leadership role.