Cage Cashier: Precision Cash Handling & Guest Experience

Viejas Casino & Resort; Alpine (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Viejas Casino & Resort Cage Cashier position in Alpine, CA handles cash, coin, chip, and check transactions ensuring accurate and compliant operations. Responsibilities include processing payments, issuing banks, balancing drawers, and maintaining CMP player club accounts.

The role requires 21+ with 1–3 years' related experience, basic computer skills, and a focus on customer service in a fast-paced casino environment.

Qualifications

• High school diploma or equivalent.
• Must be 21 years or older.
• 1 to 3 years of related experience and/or training.
• Some sales experience preferred.
• Cage cashier, bank teller, retail store associate, or in a related area preferred.
• Player tracking system, slot machine, and table games experience preferred.
• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Detail-oriented, organized, self-motivated, goal-oriented, and values teamwork.
• Excellent verbal and interpersonal communication skills.
• Knowledge of basic computer skills.
• Proficient with 10-key by touch.
• Dependable, punctual and with the ability to adjust and manage change effectively.
• Ability to maintain accurate records.
• Ability to work in a fast paced environment.
• Must be flexible to work different shifts, evenings, weekends, and holidays.
• Acts with discretion and confidentiality in handling sensitive material; required to sign and adhere to a confidentiality agreement.

Responsibilities

• Consistently conducts accurate coin, chip, slot machine tickets, and cash handling transactions for guests and team members in timely and efficient manner.
• Processes checks, credit/debit card transactions, promotional vouchers, gift cards, and foreign currency exchanges.
• Issues, replenishes, and receives banks from Viejas team members, and prepares and pays out jackpot/promotional payouts.
• Processes gaming chip fill/credit requests with Table Games Department team members, and chip transfers with Cage Operations team members.
• Processes credit markers, front money, and safekeeping transactions.
• Balances the drawer at the end of shift and reports any discrepancies on the appropriate documentation.
• Maintains and operates all machinery used to perform day-to-day functions, including currency counters, coin counters, coin carts and computers.
• Creates new player’s account by collecting valid identification card, verifying account duplications, entering required information into CMP player club system accurately, setting up PINs, and producing players’ club cards.
• Maintains in-depth knowledge of Viejas’ player’s club program, all promotions and events for the hotel and casino, and able to explain accurate information to guests.
• Communicates in a courteous and professional manner with guests and other team members.
• Complies with governmental laws and regulations, casino and departmental policies and procedures, Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
• Resolves problems within expectations and timely escalates to a supervisor as needed.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Attends all required classes, meetings, and trainings.
• Protects company assets and reports any fraudulent activity to Management.
• May assist with casino promotions and special events, as needed.
• Performs all related and compatible duties as assigned.
• Does not provide supervision to others.

Education

High school diploma

Tools

CMP player club system

Job description

Viejas Casino & Resort Cage Cashier position in Alpine, CA handles cash, coin, chip, and check transactions ensuring accurate and compliant operations. Responsibilities include processing payments, issuing banks, balancing drawers, and maintaining CMP player club accounts.

The role requires 21+ with 1–3 years' related experience, basic computer skills, and a focus on customer service in a fast-paced casino environment.