Cage Cashier / Player Services Rep - Full Time

M Resort Spa Casino; Henderson (NV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Henderson, NV is hiring for entry-level Cage and Players Club roles. You will verify cash turn-ins, process deposits, and enroll new members while delivering courteous service to guests.

The starting hourly rate is $15.50, with benefits and wellness programs as part of the Total Rewards package. A high school diploma and ability to read English are required.

Starting salary reflects local market, and advancement potential is tied to performance and tenure.

Qualifications

• Minimum 1 year in Cage and/or Player Club roles.
• Strong customer service focus and attention to accuracy.

Responsibilities

• Adhere to Gaming regulations.
• Verify cash turn ins from operating departments and cash outs.
• Prepare daily revenue accountability and bank deposits.
• Cash checks and operate POS for entertainment tickets with accuracy.
• Enroll new members in Players Club and explain benefits.
• Maintain knowledge of promotions and events to inform guests.

Skills

Cage experience

Customer service

Player Services

Policies & procedures

Team relationships

Title 31

Confidentiality

Education

High School diploma

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

MAJOR JOB DUTIES

• Adhere strictly to all Gaming regulations.
• Verify cash turn ins from operating departments.
• Verify several types of cash paid outs.
• Verify cashier's banks.
• Prepare accountability to determine daily revenue.
• Prepare daily bank deposit on revenue.
• Cash customer checks cashing within prescribed limits.
• Ensure all transactions are accurate .
• Must provide courteous and friendly service to all staff and guests.
• Perform related work as requested .
• Enroll new members in the Players Club and assist existing members.
• Effectively communicate the benefits of Players Club membership to all guests.
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets.
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.
• Participate and assist in any needed capacity with all casino and property-wide events.
• Maintain knowledge of other departments and M Resort entities, their location and how to reach a particular supervisor or manager.

The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.

EXPERIENCE

• Minimum 1-year main Cage and/or Player Club experience.
• Exceptional customer service focus including attention to producing quality results.
• Knowledge of Player Services operation.
• Full knowledge and understanding of company and departmental rules and regulations, policies, and procedures.
• Skill in establishing and maintaining effective working relationships with co-workers.
• Knowledge of Title 31.
• Ability to maintain confidentiality of sensitive information.

EDUCATION

High School diploma or equivalent.

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATE/LICENS E

Gaming License

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability— for our community, our team members, our vendors, and our planet. We're changing entertainment.

STARTING SALARY

$15.50 Hourly