Cage Cashier & Guest Services - Tips + 401K (21+)

The Mint Gaming Hall; Franklin (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

401K with Company Match

Big Fun atmosphere

Job summary

The Mint Gaming Hall is hiring at Kentucky Downs for a Cage Operations role. You will handle guest transactions, keep accurate cash records, and support cage management with compliance and security.

We seek individuals who communicate well, provide BIG service, and can work varied shifts, including nights and weekends. Must be 21+ and able to obtain a Kentucky gaming license. Competitive pay with tips and benefits.

Qualifications

• High school diploma or GED required.
• 1-3 years related experience required.
• Must be 21 years of age or older.
• Must pass all required pre-screening and background checks.
• Internal candidates must have been in their current position for at least six months and meet the eligibility requirements as outlined in the Transfer and Promotion policy.
• Ability to work a variety of shifts, including day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Consistently communicates operational information and updates based on shift worked to keep all Cage management informed.
• Maintains accurate handling of guest and company funds by processing all transactions and documentation in accordance with all regulations, company, and department policies and procedures.
• Maintains bank balance and safeguards cage assets.
• Assists guests with inquiries and advises on current property promotions and events.
• Assists the Cage management, by conducting transaction verifications to avoid discrepancies, and ensure procedural compliance.
• Addresses machine and/or equipment and/or software malfunctions and reports any discrepancies to the Cage Manager and/or Director of Cash Operations immediately. May conduct minor repairs under the supervision of Cage management.
• Immediately reports any issues, concerns, or needs for assistance to Cage management.
• Provides training to other Team Members at the request of the Cage management.
• Informs Cage management of any infractions of company or department policies and/or procedures immediately.
• To provide BIG Service to internal guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.

Job description

The Mint Gaming Hall is hiring at Kentucky Downs for a Cage Operations role. You will handle guest transactions, keep accurate cash records, and support cage management with compliance and security.

We seek individuals who communicate well, provide BIG service, and can work varied shifts, including nights and weekends. Must be 21+ and able to obtain a Kentucky gaming license. Competitive pay with tips and benefits.