Cafeteria Supervisor

Loews Hotels & Co; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Training and development opportunities

Job summary

Loews Hotels at Universal Orlando is seeking a hands‑on Cafeteria Supervisor to lead the Team Member Cafeteria during evenings, weekends, and peak periods. You will oversee food quality, sanitation, inventory, and staff development to deliver a consistently positive dining experience for team members.

Ideal candidates bring 3–5 years of supervisory hotel experience, knowledge of kitchen equipment, and a strong focus on food safety and guest service in a dynamic hospitality environment.

Qualifications

• 3–5 years supervisory experience in upscale, high‑volume hotel preferred.
• Experience with the listed kitchen equipment and food preparation processes.
• Thorough knowledge of Food Service Sanitation Standards.
• Certification as Food Service Manager or other regulation‑required certification.
• Effective leadership, organizational and communication skills.
• Culinary degree or equivalent formal training preferred.
• Excellent guest service skills and strong problem‑solving abilities.
• Ability to regularly push, pull, lift up to 50 lbs and to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Oversee the daily operation of the Team Member Cafeteria, ensuring high‑quality food service, cleanliness, organization, and sanitation.
• Provide daily leadership, direction, coaching, and support to Cafeteria team members to promote engagement and service excellence.
• Monitor food quality, recipe adherence, portion consistency, freshness, and presentation standards.
• Manage menu execution by ensuring recipes and serving standards are followed.
• Conduct routine inspections of food prep, dining, and storage areas for cleanliness and safety.
• Oversee inventory, ordering, receiving, and storage to minimize waste and maintain quality.
• Maintain appropriate par levels for food, beverages, and supplies.
• Perform regular quality checks on handling, temperatures, and sanitation.
• Schedule workforce and daily work assignments to ensure adequate staffing.
• Support onboarding and training with ongoing coaching and development.
• Partner with culinary, procurement, facilities, and other teams to support operations.
• Monitor labor, inventory controls, and food costs to meet departmental goals.
• Identify opportunities to improve quality and efficiency and guest experience.
• Ensure compliance with company policies and food safety regulations.

Skills

Leadership

Food service

Communication

Team supervision

Customer service

Education

Culinary degree

Food Service Manager certification

Tools

Combination Ovens

Fryers

Grills

Griddles

Food Processors

Mixers

Slicers

Steamers

Sous Vide Machines

Walk‑in Coolers

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world‑class team brings to life the incredible, award‑winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

You’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

What We’re Looking For

A motivated and hands‑on leader to support the daily operation of the Team Member Cafeteria. This role is responsible for ensuring a consistently positive dining experience through food quality oversight, inventory management, sanitation standards, and team supervision. Working closely with department leadership, this position provides operational leadership during evenings, weekends, and other key business periods while coaching and developing team members to deliver exceptional service and maintain a clean, organized, and welcoming environment.

Who You Are

• A service‑focused leader who enjoys supporting and developing team members in a fast‑paced food service environment.
• A hands‑on professional who leads by example and takes pride in maintaining high standards of food quality, freshness, cleanliness, and presentation.
• A knowledgeable food service professional who understands food preparation processes, recipe consistency, portion control, and kitchen organization.
• A strong communicator who builds positive working relationships and fosters a collaborative team environment.
• A detail‑oriented problem solver who proactively identifies opportunities to improve operations and the Team Member dining experience.
• An organized individual who effectively manages multiple priorities while maintaining consistency, accountability, and operational standards.
• A flexible leader who thrives in evening and weekend operations and provides dependable leadership presence during key business periods.
• Veterans and military spouses encouraged to apply.

What You’ll Do

• Oversee the daily operation of the Team Member Cafeteria, ensuring high‑quality food service, cleanliness, organization, and compliance with food safety and sanitation standards.
• Provide daily leadership, direction, coaching, and support to Cafeteria team members to promote engagement, accountability, and service excellence.
• Monitor food quality, recipe adherence, portion consistency, freshness, and presentation standards to ensure a positive dining experience for Team Members.
• Support menu execution by ensuring recipes, preparation methods, and serving standards are consistently followed.
• Conduct routine inspections of food preparation, serving, dining, and storage areas to maintain cleanliness, organization, sanitation compliance, and operational readiness.
• Oversee inventory levels, product rotation, ordering, receiving, and storage practices to support operational needs, minimize waste, and maintain product quality.
• Maintain appropriate par levels for food, beverages, supplies, and other operational inventory.
• Perform regular quality checks to verify proper food handling, holding temperatures, storage procedures, and sanitation practices.
• Workforce scheduling and daily work assignments to ensure effective staffing coverage.
• Support onboarding and training activities while providing ongoing coaching and development to team members.
• Partner with culinary, procurement, facilities, and other internal teams to support operational effectiveness and service delivery.
• Assist with monitoring labor usage, inventory controls, food costs, and supply expenses to support departmental objectives.
• Identify opportunities to improve food quality, operational efficiency, cleanliness standards, and the overall Team Member experience.
• Ensure compliance with company policies, food safety requirements, sanitation standards, and applicable regulations.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Qualifications Include

• 3-5 years supervisory experience in upscale, high-volume hotel preferred.
• Experienced in ingredients, techniques, and operating Combination Ovens, Fryers, Grills, Griddles, Food Processors, Mixers, Slicers, Steamers, Sous Vide Machines, and Walk‑in Coolers.
• Thorough knowledge and understanding of Food Service Sanitation Standards.
• Certification as "Food Service Manager" or other, as required by State County or Local regulations.
• Effective leadership, organizational and communication skills.
• Culinary degree or equivalent formal training preferred
• Excellent guest service skills.
• Ability to regularly push, pull, lift up to 50 lbs
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Who You’ll Supervise

• Cafeteria Team Members