Cafe Team Member - Hillsboro

Grand Central Bakery; Hillsboro (OR); On-site; USD 25,000 - 40,000; Part time

Job summary

Grand Central Bakery is seeking a Café Team Member to join our vibrant cafes, delivering outstanding customer service and delicious products to a loyal community. You will work across multiple cafe stations as trained, using the POS and maintaining a friendly, inclusive environment.

The role is part-time with flexible scheduling, including weekend shifts. Compensations include $17.65 per hour plus tips; tips typically range $10–$12 per hour. Must be able to work Tuesdays and Wednesdays.

Qualifications

• Must be at least 18 years old.
• Ability to read, write, and speak English.
• Maintains a valid Food Handler's Card at all times.
• Strong attendance and reliability.
• Basic math and cash handling skills.
• Food service experience is encouraged.

Responsibilities

• Delivers outstanding customer service following the 3 Steps to Great Service at all times.
• Works at all cafe stations as trained and assigned.
• Supports training of team members and promotes inclusive environment.
• Uses POS and cash handling procedures accurately.
• Prepares and serves café products to Grand Central Bakery specifications.
• Maintains cleanliness and safety across cafe operations.

Skills

Customer service

Cash handling

English proficiency

Teamwork

Food safety

Job description

Come join our team!We're looking for anenthusiastic Cafe Team Memberthat makes Grand Central Bakery’s vibrant cafes such wonderful spaces. CafeTeam Members arepassionate about preparing and serving delicious food and drink to a community of loyal customers.

Job Summary:

The Café Team Member’s role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces to be in. The Café Team Member is passionate about supporting a welcoming café environment and serving delicious products to a community of loyal customers. They deliver outstanding customer service, following the 3 Steps to Great Service at all times, and can work any shift or station for which they are trained. The Café Team Member uses company systems proficiently, handles cash accurately, and contributes to a positive, inclusive, and collaborative atmosphere in support of Grand Central Bakery’s mission, vision, and values.

Rate of Pay

This position pays $17.65 plus tips.

• Tips average $10.00 - $12.00 per hour.

Specific requirements

Must be able to work Tuesdays & Wednesdays.

Schedule

• Part-time role
• Schedule flexibility, including days of the week and time of day, is required. Ability to work weekends is required.

Supervision

This position reports to the Café Manager.

Essential job responsibilities

• Delivers outstanding customer service - follows the 3 Steps to Great Service at all times. Regularly shares knowledge about product sourcing with customers and team members – demonstrating enthusiasm for Grand Central Bakery’s (GCB) mission, vision, and values. Goes the extra mile by delivering food to customers, engaging about products and specials, and anticipating customer needs. Demonstrates the ability to stay calm and maintain composure during busy or uncertain situations.
• The Cafe Team Member consistently works at all stations and shifts for which they are trained and assigned. Is able to complete assigned work with efficiency and accuracy. Shifts include retail opening, retail closing, sandwich bar opening, sandwich bar closing, pastry baking, baking prep., and mid-shifts .
• Supports the training of team members by helping create a welcoming and inclusive environment for new hires. They answer everyday questions, support job shadowing during shifts, and model expected behaviors and teamwork.
• Uses resources such as checklists and training documents to complete work accurately and proficiently.
• Is proficient with GCB systems including the POS, R365, and KDS and utilizes training documents and how-to guides to complete work accurately and efficiently. May place orders when assigned.
• Adheres to proper POS and cash handling procedures with a high level of accuracy.
• Makes and serves all café products to GCB specifications, including during a rush. Is able to identify products that do not meet specifications and remove them from sale.
• Demonstrates a proactive, "pitches in" mentality by volunteering to help others and improve the café environment. Takes initiative, contributes ideas, and is solutions-oriented while maintaining cleanliness through tasks such as bussing, washing dishes, and completing all necessary café cleaning duties.
• Demonstrates self-awareness by reflecting on strengths and areas for growth while actively seeking feedback and engaging in continuous learning to improve performance and develop new skills.
• Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.
• Works collaboratively with a team. Communicates respectfully and professionally with teammates.
• Maintains competencies and demonstrates continuous application of these skills throughout the period of employment.
• Is committed to creating an anti-racist organization by actively opposing racism and promoting racial tolerance. Supports a culturally inclusive environment through the language and conduct of mutual respect and critical self-reflection.
• Knows and demonstrates efficient, correct and safe work and procedures.
• Follows all safety requirements, safety training, and instructions.
• Notifies manager if they ever become aware of a potential hazard in the workplace.
• Promptly reports all injuries, big or small, that are sustained while at work.
• Other duties as assigned.

Knowledge, Skills, Abilities

• Must be at least 18 years old
• Ability to read, write, and speak English required
• Maintains a valid Food Handler's Card at all times and follows health department guidelines at all times.
• Must demonstrate regular attendance by coming to work on scheduled working days and being on time.
• Ability to add, subtract, and perform basic math with ease required
• Basic computer skills required
• Ability to interact with customers for a full shift, in a busy, loud environment with frequent change, while maintaining outstanding customer service required
• Food service experience preferred

Tools and Equipment Used

• Serrated knife
• Point of Sale (POS)
• Soup Warmers
• Bread slicer
• Dishwasher

Environmental Conditions

Busy café environment with constant customer interaction, constant interruptions, and noise. Constant exposure to wheat flour dust and other grain dusts (rye, corn, oat). Regular exposure to common food allergens including eggs, soy, and dairy.

It is understood that this does not constitute an exhaustive list of the duties and responsibilities of the Café Team Member position but is offered as a general guideline of minimum essential expectations involved in this position.

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.