Cafe Supervisor

Common Market SE; Frederick (MD); In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Common Market SE seeks a Café Supervisor to oversee opening/closing procedures, manage call-outs, maintain a clean, stocked cafe, and promote excellent customer service. You will enforce SOPs, coach staff, coordinate promotions, and collaborate with managers to develop menu items while ensuring health standards are met.

The role requires reliability, ability to work various shifts, and strong communication in a fast-paced co‑op environment.

Competenze

• High School Diploma or equivalent preferred.
• A minimum of one year’s experience in a retail environment preferred.
• Experience with natural foods preferred.
• Proficiency in MS Office and receiving systems is preferred.

Mansioni

• Oversees back and front of the house opening/closing procedures.
• Handles call-outs and finds replacements for shifts when needed.
• Maintains clean, organized and stocked environment.
• Establishes effective communication among team members.
• Assists in planning and executing promotions.
• Upholds Standard Operating Procedures for the Café.
• Ensures adherence to SOPs and checklists; holds staff accountable.
• Responds to customer situations positively.
• Coaches and encourages staff to meet standards.
• Supports Managers in developing menu items.
• Tastes products per shift for quality assurance.
• Ensures recipes are followed for consistency and satisfaction.
• Provides attentive, timely service to customers.
• Leads meetings with service and kitchen staff.
• Promotes safe work habits and reports hazards.
• Monitors health regulation compliance.
• Builds customer satisfaction with products and services.
• Other duties as assigned.

Conoscenze

Retail experience

Customer service

Computer literacy

Receiving systems

Formazione

High School Diploma or equivalent

Strumenti

MS Office Suite

Descrizione del lavoro

• Oversees all back and front of the house opening/closing procedures.
• Handles all call-outs and works to find a replacement for the shift if needed.
• Maintains a clean, organized and stocked environment.
• Establishes effective and positive communication amongst all team members.
• Assists Prepared Food Manager in planning and executing all sale promotions effectively and efficiently.
• Establish Standard Operating Procedures for the Café and uphold them in the café.
• Ensures all team members follow the standard operating procedures and checklist and held accountable when not completed.
• Responds positively to customer situations.
• Constantly monitors, coaches and encourages team members to meet the company’s standards.
• Works alongside Assistant Prepared Foods Manager and Prepared Foods Manager to develop innovative menu items.
• Tastes products on a per shift basis for quality assurance.
• Ensures employees are following all company drink and smoothie recipes to maintain high level of satisfaction and constancy.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Leads quarterly meetings with service and kitchen lead staff.
• Promotes and practices safe work habits and reports potential safety hazards.
• Monitor compliance with health regulations regarding food preparation and serving.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Others duties as assigned.

Job Description

Job Description

Description

DUTIES & RESPONSIBILITIES

• Oversees all back and front of the house opening/closing procedures.
• Handles all call-outs and works to find a replacement for the shift if needed.
• Maintains a clean, organized and stocked environment.
• Establishes effective and positive communication amongst all team members.
• Assists Prepared Food Manager in planning and executing all sale promotions effectively and efficiently.
• Establish Standard Operating Procedures for the Café and uphold them in the café.
• Ensures all team members follow the standard operating procedures and checklist and held accountable when not completed.
• Responds positively to customer situations.
• Constantly monitors, coaches and encourages team members to meet the company’s standards.
• Works alongside Assistant Prepared Foods Manager and Prepared Foods Manager to develop innovative menu items.
• Tastes products on a per shift basis for quality assurance.
• Ensures employees are following all company drink and smoothie recipes to maintain high level of satisfaction and constancy.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Leads quarterly meetings with service and kitchen lead staff.
• Promotes and practices safe work habits and reports potential safety hazards.
• Monitor compliance with health regulations regarding food preparation and serving.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Others duties as assigned.

Requirements

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• High School Diploma or equivalent experience preferred.
• A minimum of one (1) year’s experience in a retail environment strongly preferred.
• A minimum of one (1) year’s experience and familiarity with natural foods strongly preferred.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Computer proficiency, familiarity with MS Office Suite, and experience with receiving systems preferred.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to work in varying temperatures (approximately 20°ree;F – 90°ree;F).
• Ability to stand or sit for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.