Cafe Specialist - Quick Service Restaurant (QSR)

Eatal; California; On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cinema

Job summary

Eataly’s bustling marketplaces feature quick service counters serving coffee, pastries, gelato, pizza and grab-and-go meals. The QSR Specialist supports day-to-day operations, ensuring high hospitality standards across counters and maintaining FIFO and allergen separation.

You’ll help set up stations, manage transactions, weigh and package items, and mentor staff while upholding health, safety, and sanitation guidelines. This onsite role requires flexibility, including evenings and weekends.

Qualifications

• High school diploma or equivalent; post-secondary degree not required.
• 1+ year of lead or supervisory experience in food service.
• Basic math skills and ability to handle money accurately.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production is a plus.
• Knowledge of Italian cuisine and beverage is preferred.

Responsibilities

• Provides service across all QSR counters, ensuring hospitality standards.
• Sets up stations and replenishes displays with allergen separation.
• Ensures items are dated and FIFO compliant.
• Manages transactions and ensures accurate accounting.
• Prepares collateral, weighs, labels, packages and serves products.
• Supports and mentors team members; monitors inventory and supplies.
• Ensures compliance with quality, health, safety and sanitation standards.
• Documents, investigates and escalates guest incidents.
• Assists with administrative duties as needed.
• Performs other duties as required.

Skills

High school diploma

Lead experience

Money handling

Communication skills

Coffee knowledge

Italian cuisine knowledge

Education

High school diploma or equivalent

Job description

• Full-time
• Compensation: USD 18.70 - USD 19.50 - hourly

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The QSR Specialist assists with the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers.

• Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality
• Sets ups stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
• Ensures all items are dated and following First in First Out (FIFO) standards
• Manages transactions and ensures accurate accounting
• Prepares necessary collateral, weighs, labels, packages and serves products
• Supports, motivates, guides, educates and mentors team members
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates, resolve and escalates guest incidents
• Assists with administrative duties as needed
• Performs other duties as required or assigned

Qualifications

• High school diploma or equivalent; post-secondary degree preferred
• 1+ year of lead or supervisory experience in food service
• Basic math skills and ability to handle money accurately
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Additional Information

Benefits and Perks

• Paid Time Off
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Compensation: Pay rate start at $18.70 - $19.50 an hour plus tips. We are looking for people can‑do full‑time hours (32 hours or more), or part‑time hours (31 hours or less).

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Job Location