Cafe Shift Lead: Hospitality & Ops Leader

ALFRED COFFEE; Los Angeles (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Free shift drinks

Employee discounts

401(k) after 12 months

Therapy membership reimbursement

Growth opportunities

Paid time off accruals

Job summary

Alfred Coffee seeks a Full-Time Shift Lead to support daily cafe operations in Los Angeles. You will lead shifts, uphold hospitality standards, manage customer interactions, and coach teammates to ensure consistent service and product quality.

The role requires strong leadership, excellent communication, and flexibility to handle fast-paced environments. Benefits include growth opportunities, employee discounts, and more as part of our team-oriented culture.

Qualifications

• Previous cafe, coffee, or restaurant experience preferred, but not required.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication, leadership, and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure.

Responsibilities

• Lead by example in delivering exceptional hospitality and upholding Alfred service standards.
• Provide confident, solutions-oriented leadership during shifts to ensure smooth and efficient cafe operations.
• Create a welcoming environment for guests while serving as a role model for customer engagement and professionalism.
• Address guest questions, concerns, and escalated situations thoughtfully and in alignment with Alfred Hospitality standards.
• Maintain knowledge of all cafe offerings and support team knowledge and development.
• Foster a collaborative, team-oriented culture built on accountability, communication, and recognition.
• Support onboarding and training efforts through coaching and feedback.
• Develop barista product knowledge including coffee and tea origins, flavors, and preparation techniques.
• Assist management with staffing support, floor coverage adjustments, and shift flow decisions.

Skills

Customer service

Leadership

Communication

Teamwork

Flexibility

Attendance

Job description

Alfred Coffee seeks a Full-Time Shift Lead to support daily cafe operations in Los Angeles. You will lead shifts, uphold hospitality standards, manage customer interactions, and coach teammates to ensure consistent service and product quality.

The role requires strong leadership, excellent communication, and flexibility to handle fast-paced environments. Benefits include growth opportunities, employee discounts, and more as part of our team-oriented culture.