Cafe & Retail Team Lead — Customer Experience

Namely; Chicago (IL); On-site; USD 55,800 - 68,200; Full time

Job summary

Namely is seeking an energetic and experienced Assistant Store Manager in Chicago, Illinois. This role blends retail with a vibrant café experience, focusing on customer service, team leadership, and operational excellence. Ideal candidates will have 2-4 years of management experience in retail or hospitality. Responsibilities include overseeing café operations, inventory management, and ensuring outstanding service. Starting salary is $62,000, with opportunities for learning and development within the company.

Qualifications

• 2-4 years of management experience in retail, restaurant, or hospitality.
• Proven ability to drive business performance and lead a successful team.
• Knowledge of food and beverage operations, especially in a café setting, is a plus.

Responsibilities

• Ensure every customer has a positive experience and coach the team.
• Assist in recruiting, training, and developing a high-performing team.
• Manage daily café operations, ensuring compliance with health and safety regulations.
• Oversee inventory operations and conduct regular audits.
• Support the Store Manager in operational standards and financial reporting.

Skills

Management experience in retail, restaurant, or hospitality

Business performance driving skills

Inventory management

Leadership and customer service skills

Organizational, multitasking, and communication abilities

Job description

Namely is seeking an energetic and experienced Assistant Store Manager in Chicago, Illinois. This role blends retail with a vibrant café experience, focusing on customer service, team leadership, and operational excellence. Ideal candidates will have 2-4 years of management experience in retail or hospitality. Responsibilities include overseeing café operations, inventory management, and ensuring outstanding service. Starting salary is $62,000, with opportunities for learning and development within the company.