Cafe Retail Sales Associate - HRC New York

Hard Rock Cafe New York; New York (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Cafe New York is seeking a friendly Retail Sales Associate to guide guests through their shopping experience. You will greet customers, answer questions, and perform sales transactions using the POS system while maintaining accurate cash management and stock levels.

The role requires strong product knowledge, excellent communication, and the ability to upsell while delivering memorable guest experiences in a fast-paced environment.

Qualifications

• Excellent customer service and communication.
• Ability to operate POS and handle cash accurately.
• Maintain store standards and product knowledge.

Responsibilities

• Greet guests and assist with questions about products.
• Answer questions accurately and politely.
• Process sales transactions using the POS system and manage cash.
• Maintain cash drawer balances and stock levels on the floor.
• Keep store clean and organized, following display standards.
• Engage customers to Upsell related items and higher-quality products.
• Assist with opening/closing duties and general store upkeep.

Skills

Customer service

Cash handling

POS systems

Upselling

Communication

Tools

POS software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Greeting guests.Answering questions - accurately and politely.Answering the phone.Making proficient sales transactions - using a point-of-sale system.Handling cash and other forms of payment.Maintaining proper cash drawer balances.Directing guests to areas/restrooms.Demonstrating impeccable product knowledge.Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).Maintaining a clean and organized store.Maintaining proper product stock levels – through retail pulls & inventories.Displaying Retail product – through HRC’s visual display standards.Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.Assuring the complete satisfaction of each and every guest.Creating memorable experiences.Entertaining guests to create “Raving Fans”.This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.Hourly range is $19.00-$22.00/hrPay Range:$19 - $25/Hourly