Café Operations Supervisor — Guest Experience & Training

mcm; Glenside (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Metz Culinary Management is seeking a Rock Star Food Service Supervisor to join a busy setting, bringing polished identity and winning attitude. The ideal candidate has a background in café management, retail sales, kitchen operations, and guest services within institutional dining environments.

The role emphasizes leadership, safety standards, staff training, and strong communication with clients and departments to deliver restaurant-inspired hospitality.

Qualifications

• Experience in commercial/institution dining such as school or healthcare facility.
• SERV Safe Certification is required.
• Experience in employee management including scheduling, disciplinary measures and recognition programs.
• Strong record-keeping and budget management capability.
• Ability to create and submit regular reports.

Responsibilities

• Develop and maintain rapport with residents, patients and community.
• Ensure complaints, suggestions and public relations are prioritized.
• Support GM in communications with Client Contracts and departments.
• Maintain a safe and sanitary working environment.
• Train staff and ensure continuing training for all employees.
• Perform other tasks as requested by GM.

Skills

Institutional dining exp

SERV Safe Certification

Employee management

Scheduling & discipline

Budgeting & reporting

Job description

Metz Culinary Management is seeking a Rock Star Food Service Supervisor to join a busy setting, bringing polished identity and winning attitude. The ideal candidate has a background in café management, retail sales, kitchen operations, and guest services within institutional dining environments.

The role emphasizes leadership, safety standards, staff training, and strong communication with clients and departments to deliver restaurant-inspired hospitality.