Cafe Operations Lead: Growth Path, Bonuses & Tips

Pour Decisions LLC.; San Jose (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Tips

Promotion path

Leadership development

Inclusive culture

Employee discounts

Paid training

Job summary

Pour Decisions Craft in San Jose is hiring an Assistant Manager to run shifts end-to-end, manage people and numbers, and act as Supervisor when needed. The role is a clear career track toward higher leadership positions within a growing craft coffee and beer concept.

You will own schedules, hiring, training, and daily operations, including inventory and cash handling, while upholding health and safety standards. This on-site role requires weekend/evening availability and a strong guest-focus.

Qualifications

• 2+ years in a high-volume café or similar environment.
• 1+ year supervisory or leadership experience (Shift Lead or equivalent) — required
• Demonstrated ability to manage labor, food cost, or inventory numbers
• Strong hiring, coaching, and conflict-resolution skills
• Excellent communication and leadership on the floor
• Ability to stand for extended periods and lift up to 25 lbs
• Must have Food Handler Certificate
• Must have Responsible Beverage Training Certificate

Responsibilities

• Run the store as manager-on-duty: own the floor, team, and guest experience start to finish
• Build weekly schedules and manage labor cost targets
• Lead hiring: screen, interview, and make hiring recommendations
• Own training end-to-end: onboarding new Pouristas, certifying skills, and driving ongoing development
• Coach performance day-to-day, including delivering feedback and documenting issues
• Own inventory management: ordering, receiving, vendor relations, stock levels, and waste reduction
• Manage food and beverage cost targets; track waste and comps
• Handle cash: safe counts, deposits, and cash-handling compliance
• Resolve escalated customer issues with authority, including comps and recovery decisions within guidelines
• Ensure health, safety, and sanitation standards — health inspection readiness
• Open and close the store with full keyholder accountability
• Support community events, catering, and local marketing initiatives
• Act as Supervisor whenever the Supervisor is absent

Skills

Customer service

Leadership

Staffing

Inventory management

Food cost control

Cash handling

Tools

POS systems

Scheduling tools

Spreadsheets

Job description

Pour Decisions Craft in San Jose is hiring an Assistant Manager to run shifts end-to-end, manage people and numbers, and act as Supervisor when needed. The role is a clear career track toward higher leadership positions within a growing craft coffee and beer concept.

You will own schedules, hiring, training, and daily operations, including inventory and cash handling, while upholding health and safety standards. This on-site role requires weekend/evening availability and a strong guest-focus.