Cafe Department Manager: Lead Team & Guest Experience

Barnes & Noble College; Morgantown (WV); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Barnes & Noble College in Morgantown, WV seeks a Department Manager in the Cafe to lead and train cafe team members, ensure the availability, freshness, and quality of drinks and food, and drive sales and customer loyalty through outstanding service.

You will manage daily cafe operations, resolve customer issues, schedule and supervise staff, uphold safety and sanitation standards, handle inventory and perishables, and support store management.

Qualifications

• 2+ years retail management experience, or graduate of Best Seller Program.
• High school diploma or GED required.
• Previous food handling experience preferred.
• Strong communication and customer service skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead and train cafe team to deliver exceptional customer service and product quality.
• Ensure availability, freshness, and display of drinks and food items.
• Drive sales and promotions while maintaining store standards.
• Enforce safety, sanitation, and loss-prevention practices.
• Manage inventory, rotation of perishable items, and equipment maintenance.
• Assist with processing transactions and coaching staff on customer interactions.
• Conduct regular team meetings and provide performance feedback.

Skills

Retail management

Customer service

Communication skills

Flexible schedule

Food handling

Inventory management

Education

High school diploma

Job description

Barnes & Noble College in Morgantown, WV seeks a Department Manager in the Cafe to lead and train cafe team members, ensure the availability, freshness, and quality of drinks and food, and drive sales and customer loyalty through outstanding service.

You will manage daily cafe operations, resolve customer issues, schedule and supervise staff, uphold safety and sanitation standards, handle inventory and perishables, and support store management.