Cafe Department Leader: Service & Growth

foodcityinternship; Cookeville (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly pay with direct deposit

Life and disability insurance

Medical plan

Dental plan

Paid holidays

Paid vacations

Employee discounts

Job summary

Food City is seeking a capable manager to lead the Starbucks department, ensuring sales goals and budgeted profits are met while maintaining high standards of service and product quality. You will supervise and develop associates, optimize staffing, and uphold safety and brand standards in a fast-paced retail setting in Cookeville, TN.

Responsibilities include merchandising, inventory control, training, and implementing marketing programs, with a focus on customer satisfaction and operational

Qualifications

• Must be 18 years of age or older and High School Graduate.
• Three to five years’ experience in retail and/or Starbucks operations, operating as an assistant Starbucks manager for at least one year.
• Knowledge of how to mix various Starbucks coffee and tea products.
• Knowledge of the ingredients that go into various products.
• Ability to understand and follow verbal and/or written instructions.

Responsibilities

• Manage Starbucks department and associates to maximize sales and profitability by controlling product loss and promoting sales.
• Effectively manage, understand, and teach others company standards in regards to Starbucks department operations.
• Delegate workload of department fairly and evenly to Starbucks associates to ensure customer service expectations are met.
• Provide exceptional service through managing expectations for customer service, recruiting, selecting, and scheduling.
• Prepare, bag, pour, and stock Starbucks products, ensuring quality and safety.
• Take customer orders and ensure timely completion to satisfaction.
• Maintain a positive attitude toward customers and team members.
• Engage with customers with greetings, product information, and sampling.
• Process cash register transactions
• Enforce proper food-handling procedures per Food Safety program
• Conduct weekly price changes and monitor accurate retail pricing
• Maintain adequate inventory levels to ensure freshness and minimize stockouts
• Prepare and conduct physical Starbucks inventory
• Monitor reclaim reports and close containers weekly during inventory cycles
• Maintain a clean department per company standards and cleaning calendar
• Inspect product deliveries and rotate products regularly
• Merchandise department per plan-o-grams
• Implement and enforce all marketing programs per company standard
• Communicate with Store Manager and associates regularly with instruction and information
• Schedule and provide training for department staff including computer-based training
• Ensure ongoing training and skill development for associates
• Complete weekly department projections and manage labor via scheduling
• Attend department head meetings and discuss staffing with Store Manager and HR
• Engage in recruiting, interviewing, and training of new Bakery/Deli associates
• Enforce safety policies and procedures
• Prepare performance reviews and assist Store Manager with annual reviews
• Listen to and resolve complaints from staff and customers
• Enforce health department rules, OSHA guidelines, and HACCP policy
• Participate in Planned Period Visits and compliance procedures

Skills

Retail experience

Starbucks operations

Assistant manager

Product knowledge

Food safety know-how

Leadership

Education

High school diploma

Tools

POS system

Job description

Food City is seeking a capable manager to lead the Starbucks department, ensuring sales goals and budgeted profits are met while maintaining high standards of service and product quality. You will supervise and develop associates, optimize staffing, and uphold safety and brand standards in a fast-paced retail setting in Cookeville, TN.

Responsibilities include merchandising, inventory control, training, and implementing marketing programs, with a focus on customer satisfaction and operational