Cafe Cashier

Rustic Cafe, Inc.; Novato (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health and Dental insurance

Employee discounts

$60 shoe allowance

401(k) Retirement Plan with company匹

Job summary

RUSTIC BAKERY in Novato, CA invites applicants for a cashier position in the café team. The role emphasizes fast, friendly guest service, order taking, and efficient checkout in a high-volume setting.

Responsibilities include preparing beverages and foods, handling cash, promoting menu items, and ensuring a clean, safe environment for guests. Must have a Food Handlers Certificate within 30 days and be able to work a varied schedule, including evenings and weekends.

Qualifications

• Customer service experience in food, beverage or retail.
• Must provide a Food Handlers Certificate within 30 days of employment.
• Ability to learn and operate cafe equipment, including espresso machines.
• English proficiency; bilingual is a plus.
• Reliable team member capable of a varied schedule.

Responsibilities

• Warmly greet customers, take orders and ring up sales.
• Assist guests with purchases, exchanges, gift cards and special orders.
• Respond to and resolve customer concerns or complaints.
• Learn menu details and promote items to customers.
• Prepare and serve foods and beverages, including to-go orders.
• Handle cash and credit cards and reconcile cash at shift end.
• Maintain a clean, sanitary work and customer areas.
• Stock shelves and keep cafe neat and organized.
• Open or close the cafe as scheduled.
• Cross-train and assist in other cafe areas as needed.

Skills

Customer service

Team member

POS system

Cash handling

Bilingual (English/Spanish) a plus

Ability to learn cafe equipment

Education

Food Handlers Certificate

Tools

POS system

Espresso machine

Job description

Description

Come join our CAFE TEAM in Novato!

RUSTIC BAKERY has been making and serving organic handmade baked goods since 2005. We operate five popular cafes in Marin and have a wholesale production division making flatbread crackers, cookies and crisps in Petaluma. We strive for locally sourced ingredients of the highest quality when making our products and the same goes for our people. We're looking for individuals with a love of artisan products, who want to bring their very best and be part of a fresh baked, locally sourced, fast rising company.

BENEFITS

• Competitive pay
• Health and Dental insurance
• Employee discounts
• $60 shoe allowance
• 401(k) Retirement Plan with company matching funds

The Cashier is responsible for efficient, fast-paced work in a high-volume environment. This position requires heavy guest interaction and excellent guest service skills. A positive attitude is required. A Cashier warmly welcomes customers into the Café. They create and serve beverages, and food items often tailored to the customer's preferences. They are responsible for taking customer orders and payments. They also clean and sanitize their work areas, seating areas and equipment/tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly welcomes customers, takes orders and rings up sales.
• Assists guests in a friendly manner, providing answers and handling purchases, exchanges, gift cards, and special orders.
• Responds to and resolves customer concerns or complaints.
• Learns the details of menu items and promotes and recommends items to customers.
• Prepares and serves food items such as soups, sandwiches, and pastries, and a variety of hot and cold beverages.
• Prepares and packages To-Go orders.
• Handles cash and credit cards with accuracy. Reconciles all cash and currency.
• Cleans all work areas, guest areas and equipment/tools to maintain a sanitary environment.
• Stocks shelves in a timely manner as product gets low and maintains a neat and orderly appearance.
• Opens and/or closes the Cafe as scheduled.
• Follows all company policies and procedures and works in a safe manner.
• Cross trains and assists in other areas of the café as needed.

Requirements

SKILLS

• Must be able to work as a supportive team member
• Exceptional customer service skills
• Ability to process information/merchandise through a POS system
• Ability to learn and use Cafe equipment (e.g. espresso machine)
• High accuracy rate in completing customer orders and ringing up sales in a fast-paced, high-volume environment
• Willingness to maintain a clean, healthy, and safe working environment
• Must be available to work a varied schedule including evenings, weekends, and holidays
• English proficiency required to accurately process orders & payments, communicate allergens, follow food-safety & cash-handling procedures, and respond to customer questions & complaints.
• Bilingual (English/Spanish or other languages) a plus

EXPERIENCE

• Customer service experience in a food and beverage establishment or retail setting
• Must provide a Food Handlers Certificate within 30 days of employment

RUSTIC BAKERY invites people of all backgrounds and interests to join our team. We strive for a workplace free from discrimination and harassment and provide equal employment opportunities for all.