Cafe Cashier

Mass General Brigham; Boston (MA); On-site; USD 26,000 - 35,000; Full time

Job summary

Mass General Brigham’s Brigham and Women's Faulkner Hospital is hiring a Café Cashier to provide outstanding customer service in the hospital cafeteria. This onsite role involves operating the cash register, processing transactions, restocking merchandise, and supporting catering operations.

The ideal candidate is friendly and dependable, thriving in a fast-paced food service environment and will work every other weekend from 12:30 PM to 7:00 PM.

Qualifications

• Provide exceptional customer service and promptly address customer questions or concerns.
• Operate cash registers and accurately process customer transactions.
• Balance cash drawers, prepare deposits, and maintain opening and closing cash banks.
• Stock and replenish cafeteria items, including beverages, snacks, paper products, cooler items, and salad bar supplies.
• Maintain cleanliness and organization of cafeteria dining areas, serving stations, and tray return locations.
• Adhere to all cash-handling, food safety, sanitation, and HACCP standards.

Responsibilities

• Operate cash registers and process customer transactions.
• Balance cash drawers and prepare deposits.
• Stock and replenish cafeteria items.
• Maintain cleanliness of dining areas and equipment.
• Assist with catering orders and equipment setup.
• Monitor inventory levels and report shortages or discrepancies.
• Adhere to cash-handling and HACCP standards.

Skills

Customer service

English communication

Cash handling

Multi-tasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Cash register

POS system

Job description

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Every Other Weekend | 12:30 PM - 7:00 PM

The Café Cashier plays a key role in providing outstanding customer service within the hospital cafeteria. This position is responsible for operating the cash register, processing customer transactions, maintaining the cleanliness and appearance of dining and service areas, restocking merchandise and supplies, and supporting catering operations.

The ideal candidate is friendly, dependable, and able to thrive in a fast-paced food service environment while delivering an excellent customer experience.

Qualifications – Essential Functions

• Provide exceptional customer service and promptly address customer questions or concerns.
• Operate cash registers and accurately process customer transactions.
• Balance cash drawers, prepare deposits, and maintain opening and closing cash banks.
• Stock and replenish cafeteria items, including beverages, snacks, paper products, cooler items, and salad bar supplies.
• Maintain cleanliness and organization of cafeteria dining areas, serving stations, and tray return locations.
• Clean and sanitize cafeteria equipment and work areas in accordance with department standards.
• Assist with the preparation, setup, and breakdown of catering orders and equipment.
• Monitor inventory levels and notify supervisors of shortages, discrepancies, or operational concerns.
• Adhere to all cash-handling, food safety, sanitation, and HACCP standards.
• Support department initiatives focused on customer service and retail satisfaction.
• Attend department meetings, training sessions, and required in-service programs.
• Maintain a positive, professional, and team-oriented attitude.

Education

• High School Diploma or GED preferred. Relevant experience may be considered in lieu of formal education.

Experience

• Previous cashier experience preferred.
• Prior customer service experience required, preferably in a food service, retail, hospitality, or healthcare setting.

Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Ability to read and understand menu items and product information.
• Basic math skills, including counting cash, making change, and performing simple calculations.
• Ability to operate a calculator, cash register, and point-of-sale system.
• Strong attention to detail and accuracy with cash handling.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and problem-solving skills.
• Ability to maintain cleanliness, sanitation, and food safety standards.
• Commitment to upholding all I C A R E standards and departmental policies.

Additional Job Details (if applicable)

Physical Requirements: Standing Frequently, Walking Frequently, Sitting Occasionally, Reaching Occasionally, Gross Manipulation, Fine Manipulation, Feeling Constantly, Vision - Far Constantly, Vision - Near Constantly, Talking Constantly, Hearing Constantly.

Remote Type: Onsite Work Location 1153 Centre Street.

Scheduled Weekly Hours: 6.

Employee Type: Regular.

Work Shift: Day (United States of America).

Pay Range: $19.00 - $25.56/Hourly Grade SF1001.

Benefits & Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.