Cafe Attendant Lead

Sonesta Hotels; Philadelphia (Philadelphia County); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hotel chain is seeking a Café Attendant to provide exceptional customer service and beverage preparation at their restaurant. Candidates should have a high school diploma and possess strong multi-tasking abilities and effective communication skills. This role offers a chance to engage with guests and contribute to a welcoming atmosphere in the café environment.

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Qualifications

• Ability to work in a fast-paced environment
• Experience in coffee shop environments desired
• Ability to communicate effectively with guests

Responsibilities

• Prepare specialty beverages and food according to standards.
• Provide excellent customer service and maintain cleanliness.
• Participate in departmental meetings and treat colleagues with respect.

Skills

Customer Service

Multi-tasking

Communication

Education

High school diploma or GED

Tools

POS cash register

Job description

Job Description Summary

The Café Attendant provides excellent customer service and food and beverage preparation for the “Commons” restaurant within the Sonesta Select hotel.

Job Description

Essential Job Functions include:

• Key Job Functions
  • Prepare specialty beverages according to Starbucks and Sonesta standards
  • Prepare a la carte food according to Sonesta standards
  • Operate POS cash register according to Sonesta standards
  • Deliver orders to tables according to Sonesta standards
  • Maintain overall cleanliness and sanitation of work area and seating area
  • Provide excellent service to our clientele
  • Participate in departmental meetings

• Deliver positive, engaging service to our guests
  • You will be excited and engaged in taking care of our guests, creating lasting memories and welcoming guests like family.
  • You will consistently deliver our brand pillars by:
    • Being positive, personal, and real
    • Embracing our local area, sharing insights
    • Creating lasting memories

• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  • Commit
  • Be Authentic and Real
  • Communicate Openly, Honesty and Clearly

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to multi-task and work in a fast-paced environment
• Willingness to be flexible and work both the front of house and the café kitchen
• Track record of delivering exceptional guest or client experience
• Appropriate professional appearance and demeanor
• Experience in coffee shop environments strongly desired
• Ability to communicate, both verbally and written, effectively with guests, vendors, and co-workers

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.