Cafe Attendant

Evolving Solution Services; Hagerstown (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

The Café Attendant at Evolving Solution Services in Hagerstown, MD provides friendly, efficient guest service while handling payments and serving food and beverages at the Hagerstown Field House.

This part-time role requires working with the front of house team, using a POS system, and maintaining clean service areas to ensure quick, quality guest experiences. Prior experience is not required, but helpful.

Qualifications

• Education and/or experience: No previous education or experience required.
• English proficiency to read safety rules and write routine reports.
• Basic math for cash handling and discounts.

Responsibilities

• Operate cash register and POS system.
• Engage with guests with friendly, professional service.
• Upsell food and beverages to guests.
• Maintain cleanliness of FOH and Café areas.
• Assist kitchen team to ensure quick service times.
• Open and close Café areas as needed.
• Stock and organize inventory.
• Communicate with managers about FOH issues.

Skills

Cash handling

POS system

Customer service

Upselling

Teamwork

Education

No formal education required

Tools

Toast POS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Hagerstown, MD, US

Salary Range: $15.00 To $15.00 Hourly

• Location Hagerstown Field House, 290 E Memorial Blvd, Hagerstown, MD, 21740, United States
• Base Pay $15.00 / Hour
• Job Category Hagerstown Field House
• Industry Cafe Attendant, Food & Beverage/Concessions, Guest Services
• Employee Type PT Non-Exempt

Description

The Café Attendant is responsible for providing outstanding guest service, receiving and processing payments, and serving food and beverage items in a timely manner. In addition, the Café Attendant is responsible for engaging with guests behind the customer service counter, as well as beyond the service counter. They will also assist the kitchen team members, as needed, to ensure quick and efficient ticket times. This part-time position reports to the Café Shift Leader and the Regional Food & Beverage Director.

Essential Duties and Responsibilities

• Must be a minimum of 16 years of age
• Operate cash register and Point of Sale (POS) System
• Engage with members and guests to include greeting customers, and providing friendly and professional service
• Observe guests to anticipate their needs and respond quickly to requests
• Build rapport with members and guests
• Upsell food and beverage items
• Serve food and beverage items in a timely manner
• Open and close the Front of the House (FOH) and Café areas
• Clean and maintain the Front of the House and Café areas
• Organize, stock, and control inventory
• Communicate with managers regarding FOH issues
• Possess strong guest service skills
• Able to multitask
• Able work irregular shifts to include nights, weekends, and holidays as needed
• Able to stand and/or walk for the duration of the shift (8 or more hours)
• Able to work collaboratively and communicate effectively with team members
• Perform other duties and responsibilities as needed, required, or assigned by the Café Shift Leader, Food & Beverage Director and/or the General Manager

Requirements

Education and/or Experience: No previous education or experience required. Prior experience with food and beverage sales is preferred.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Use of a windows-based workstation and, upon hire and training, associated property-specific Point of Sale software (i.e. - Toast) is required.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); extreme heat (non-weather). The noise level in the work environment is usually moderate to loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.