Guest Services Specialist - Part-Time Front Desk

Hagerstown Field House; Hagerstown (MD); Hybrid; USD 12.000 - 18.000; Teilzeit

Zusammenfassung

ESM Hagerstown LLC in Hagerstown, MD is seeking a Part-Time Front Desk Staff at the Hagerstown Field House. The role is the first point of contact for guests, delivering excellent service, answering questions about services, activities, memberships, and events.

You will greet guests, process registrations, handle payments, maintain cash drawer, operate front desk technology, and ensure compliance with rules. Evening, weekend, and holiday hours may be required.

Qualifikationen

• Guest-facing experience preferred but not required.
• Ability to communicate services and activities in English.

Aufgaben

• Greet guests and provide information about services and activities.
• Resolve guest complaints with supervision as needed.
• Complete registration for services/activities.
• Process payments and maintain a cash drawer.
• Operate front desk technology (phones, scanners, PCs).
• Complete and file waivers for activities.
• Follow policies and report to supervisor.

Kenntnisse

Guest-facing experience

English language

Customer service

Multitasking

Tools

Windows-based workstation

Barcode scanners

Cameras

Printers

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk

Part Time ESM HAGERSTOWN LLC, Hagerstown, MD, US

30+ days ago Requisition ID: 1163

Location: Hagerstown Field House, 290 E. Memorial Blvd., Hagerstown, MD 21740

Job Category: Hagerstown Field House

Industry: Guest Services, Recreation Facility, Sports & Fitness, Member Services, Activity Services

Employment Type: PT Non-Exempt

Description

The Front Desk Staff is the first point of contact for guests. The Front Desk Staff is expected to provide excellent guest service. The Front Desk Staff needs to be prepared to answer a variety of guest questions regarding services and/or activities available at the property (e.g. membership prices/plans, available leagues and rates, events, and other services or activities available at the property). The Front Desk Staff also provides tours of the property and enforces the property’s rules and policies. The Front Desk Staff reports directly to the Fitness Director and/or General Manager.

As part of the Front Desk Staff at the Hagerstown Field House, you will be instrumental in helping to create a supportive and engaging environment that inspires participants of all ages to reach their full potential and well being.

Essential Duties and Responsibilities

• Greet guests and provide information about services and activities at the property
• Provide courteous and friendly service to all guests
• Resolve guest complaints with or without the assistance of supervisory personnel
• Complete registration process for services/activities offered at the property
• Process payments in accordance with property standard procedures
• Maintain a cash drawer in accordance with property standard procedures
• Complete shift reports in accordance with property standard procedures
• Complete and file applicable waivers for participation in activities
• Operate front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)
• Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager.

Responsibilities

• Must be at least 18 years of age
• Must successfully complete a criminal background check prior to hiring
• Maintain strict confidentiality regarding guest information
• Display professionalism in appearance and interaction with guests
• Detail oriented and possess outstanding organizational skills
• Ability to remain calm and focused in a high-volume, fast-paced environment
• Ability to work in difficult and stressful environments
• Ability to prioritize and perform multiple tasks simultaneously
• Ability to remain calm and professional in emergency situations
• Availability to work evenings, weekends, and holidays if necessary

Qualifications

Education and/or Experience: No prior experience or training is required. Guest-facing experience is preferred.

Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.

Mathematical Skills: Calculate total payment amounts and/or change with or without technology (computer programs, calculators, etc.)

Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required.

Physical Demands: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing: Constantly (>66%)

Sitting: Frequently (33-66%)

Walking/Running: Occasionally (<33%)

Bending/stooping: Occasionally (<33%)

Reaching/twisting: Occasionally (<33%)

Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)

Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment: The Front Desk Staff is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.