Ticket Writer - Silver Legacy (Reno)

Caesars Sportsbook & Casino; Reno (NV); On-site; USD 14,774 - 21,042; Full time

Job summary

A major sports betting venue in Reno is seeking a Sportsbook Ticket Writer to deliver exceptional customer service to bettors. This role requires adherence to gaming regulations and providing clear responses to customer inquiries. Candidates should have a positive attitude, effective communication skills, and some cash handling experience. The position offers a starting pay of $13.00 USD and seeks a dedicated individual who can thrive in a busy environment. High School diploma is required, with prior experience preferred.

Qualifications

• Must be 21 years of age or older.
• Prior work experience in a sports book is highly preferred.
• Obtain a gaming license.

Responsibilities

• Provide high level of customer service.
• Communicate and promote sports betting options.
• Ensure compliance with company policy.

Skills

Customer service

Effective communication

Cash handling experience

Basic computer knowledge

Math skills

Education

High School diploma or equivalent

Job description

Job Summary

The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, they will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Job Description

Starting pay: $13.00 USD

Essential Duties and Responsibilities

• Provide a high level of customer service to anyone who comes into our sportsbooks
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
• Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
• Try to deescalate customer disputes/complaints and escalateto direct supervisor when needed
• Communicate and promote our menu of sports betting options to customers
• Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

Knowledge, Skills, and Abilities

• The ability to sit/stand for extended periods at a time
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must have 21 years of age or older
• Obtain a gaming license
• Must have 1+ years of cash handling experience
• High level of customer service
• Effective communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board
• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Self-starter attitude who shows initiative
• High School diploma or equivalent

Physical Demands and Work Environment

• Must be able to stand for extended periods of time
• Must be able to lift, pull, or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend, or reach with no significant boundaries
• This position may be exposed to a smoke-filled and noisy environment

Performance Requirements

Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.