Design Software Support Agent

Johnson,-Mirmiran-; Virginia Beach (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

ESOP (employee ownership)

Health insurance

Paid time off

401(k) retirement plan

Paid holidays

Holidays

Job summary

Johnson, Mirmiran & Thompson is seeking a Design Software Support Agent in the Design Center of Excellence to help ensure stable operation of AEC design software across the enterprise.

This role installs, configures, maintains, and supports Autodesk and Bentley platforms, analyzes user issues, enforces design standards, and helps advance design technology with training materials and best practices.

Qualifications

• Certification or degree in engineering, information technology, or a design-related field.
• 2 years minimum experience with Autodesk Civil 3D, Bentley OpenRoads/OpenBridgeModeler, or equivalent software packages.
• Working knowledge of design and plan preparation procedures, best practices, and tools.

Responsibilities

• Assist, implement, and maintain policies, procedures, and plans for design software administration.
• Assist in migrating projects to new software versions of design applications as needed.
• Set up, configure, and start design software, suggest hardware, and address requirements.
• Assist users with technical support and troubleshooting within design applications.
• Help enforce design standards and best practices for layering, dimensioning, text annotations, BIM/CIM, and client standards.
• Assist with preparation of training sessions and teaching materials.

Skills

Autodesk Civil 3D

Bentley OpenRoads/OpenBridgeModeler

Design software troubleshooting

Education

Bachelor's degree in engineering or related field

Tools

Autodesk Revit

OpenRoads Designer

ProjectWise / ACC

Job description

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States.

Position summary: The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley ) across the enterprise. The agent will also analyze and resolve userdesignsoftwareissues ina timelyandaccuratefashion. Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.

Compensation for this position is $55,000.00 - $65,000.00, commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. We notice that we receive a wide variety of applicants and recognize that the person selected may be less experienced or more experienced. If so, the actual salary range may vary from the estimate provided.

Essential Functions and Responsibilities

• Assist, implement, andmaintainpolicies, procedures,andassociated plans fordesignsoftware administration.
• Assistin migratingprojects to newersoftwareversions ofdesignapplications as needed.
• Set up, configure, andstartdesignsoftware, suggestappropriate hardware, and address relevant requirements.
• Assistusers by providingtechnical supportand troubleshootingwithindesign applications.
• Assistwith enforcement ofdesignstandardsandbest practices,regardinglayering, dimensioning, text annotations, BIM/CIM, andadherence to client standards.
• Assistwithpreparation oftraining sessions and teaching materials foradvancingknowledge throughout the organization.

Nonessential Functions and Responsibilities

• Perform other related duties as assigned

Required Experience

Certificationor equivalent working experienceinindustry-standarddesign software,oradegree in engineering, Information Technology,oradesign-related field

2 yearsminimumexperiencewithAutodeskCivil 3D,BentleyOpenXDesign productsor other engineering,architectureor construction software packages.

Working knowledge of design andplan preparationprocedures, best practices,and tools.

Preferred Experience

Experiencewith Autodesk Revit, various Autodesk products,OpenRoadsDesigner,OpenBridgeModeler,orvarious Bentley products

Associate or bachelor’s degree in engineering, architecture, computer science, technology,or related field.

Proficiencyin Bentley and/or Autodesk CADD products

Proficiencyin ProjectWise and/or Autodesk Construction Cloud(ACC)

Working Conditions

Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

JMT offers outstanding opportunities for career and professional growth. We are 100% employee-owned (ESOP) and offer outstanding health care coverage and other benefits, including:

• Affordable Medical, Dental & Vision Insurance
• Company paid Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• Paid Caregiver Leave Program
• 401K Retirement Plan (Traditional and Roth options)

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.