CAD Drafter & Technician — On‑Site Support

TASI Measurement; Newcastle (ME); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

10 paid holidays

401(k) with employer match

HSA

Flexible work schedules

Top-tier medical insurance

Employer-paid life insurance

Pet Insurance

Tuition Reimbursement

Job summary

The Manufacturing Service Technician & Drafter is an entry- to mid-level role responsible for supporting and maintaining technical drawings, preparing accurate documentation packages, and coordinating customer service intake for installed systems. This role combines hands‑on drafting with customer-facing service coordination and service database entry to help ensure timely, accurate support.

The position requires 1+ year of CAD drawing experience, 2+ years of customer service in a technical

Qualifications

• High School diploma or equivalent.
• 1+ year of experience with 2-D and 3-D technical drawings, preferably in a drafting or CAD support role.
• 2+ years of customer service or customer-facing experience in a manufacturing, technical, or industrial environment.
• Experience using CAD software similar to AutoCAD or SolidWorks; familiarity with Alibre Design or willingness to learn company-specific tools.

Responsibilities

• Maintain and update technical drawing revisions to ensure accuracy for work orders and production builds.
• Collaborate with engineering and production to clarify requirements and resolve discrepancies in drawings or documentation.
• Coordinate the creation, completion, and maintenance of meter mix dispense (MMD) system operation and user manuals, ensuring associated CAD/technical drawings are accurate and complete.
• Compile final documentation packages (manuals, drawings, bill of materials, and related materials) for the correct system and configuration.
• Perform 2-D drafting and 3-D modeling using company-provided CAD tools to update and annotate existing system drawings.
• Add and revise labels, specifications, and part references on existing drawings so customers can identify and order correct components for their machines.
• Maintain organized CAD files and revision history in accordance with company standards.
• Answer incoming customer calls, handle inquiries, and route to the appropriate department; provide general customer support and basic troubleshooting information as needed.

Skills

2-D drafting

3-D modeling

Technical communication

Customer service

Education

High School Diploma

Tools

AutoCAD

SolidWorks

Alibre Design

Job description

The Manufacturing Service Technician & Drafter is an entry- to mid-level role responsible for supporting and maintaining technical drawings, preparing accurate documentation packages, and coordinating customer service intake for installed systems. This role combines hands‑on drafting with customer-facing service coordination and service database entry to help ensure timely, accurate support.

The position requires 1+ year of CAD drawing experience, 2+ years of customer service in a technical