CAD/CAM Support Engineer for Manufacturing Tech

Bystronic Inc.; Hoffman Estates (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Bystronic Inc. in the United States is seeking a Helpdesk Technician to provide technical support for BySoft Suite, including CAD, CAM, Nesting, MES and ERP workflows in metal fabrication.

The role emphasizes strong problem-solving and customer service as you troubleshoot software and assist with installation and licensing. You will document issues, collaborate with product teams, and may travel up to 25% for training or projects.

Qualifications

• Associate's or Bachelor's degree in Engineering Technology or Manufacturing Technology.
• Experience with CAD/CAM, nesting, CNC programming, ERP or MES software.
• Strong written and verbal communication skills and customer service mindset.

Responsibilities

• Respond to customer technical support requests via phone, email, and web meetings.
• Troubleshoot software issues and resolve common customer questions.
• Escalate complex issues to Level II or Level III technicians when appropriate.
• Assist customers with software installation, updates, configuration, and licensing.
• Document customer issues and resolutions per established support procedures.
• Travel up to 25% for customer support, training, or special projects.

Skills

Analytical thinking

Troubleshooting

CAD/CAM

Customer support

ERP software

CNC programming

Education

Engineering Technology degree

Manufacturing Technology degree

Tools

CAD software

CAM software

Nesting software

ERP software

Job description

Bystronic Inc. in the United States is seeking a Helpdesk Technician to provide technical support for BySoft Suite, including CAD, CAM, Nesting, MES and ERP workflows in metal fabrication.

The role emphasizes strong problem-solving and customer service as you troubleshoot software and assist with installation and licensing. You will document issues, collaborate with product teams, and may travel up to 25% for training or projects.